Inflight Content Operations Lead - Digital & OTT

Employment

Doha

On-site

QAR 300,000 - 420,000

Full time

4 days ago

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Job summary

Qatar Airways is redefining the passenger experience through innovative digital products. Join our IFEC team to lead end-to-end content delivery across inflight entertainment, OTT, and digital platforms, ensuring content is accurate and available at every touchpoint.

You will collaborate with creative teams, content partners, and vendors, driving publishing workflows, metadata management, and scalable operations while shaping monetization and performance analytics across global audiences.

Qualifications

Bachelor's Degree or equivalent with 10+ years of job-related experience.
Strong knowledge of content operations workflows, including ingest, formatting, QC, and delivery pipelines.
Experience managing digital content catalogs and metadata systems.
Proven experience coordinating multiple content vendors, distributors, and service providers.
Familiarity with MAM, DAM, and CMS platforms.
Managerial skills - ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinates.
Ability to foster teamwork among team members.
Experience across airline inflight entertainment, OTT/streaming platforms, and digital publishing environments (IFE, mobile apps, web), including collaboration with CSPs and vendors.
Solid understanding of global media supply chains, content distribution workflows, and multi system delivery environments.
Knowledge of content monetization models, advertising and commercial partnerships, with familiarity in using analytics tools to track content performance and engagement.

Responsibilities

Manage end-to-end content ingest workflows to ensure accurate and reliable content availability across broadcast, OTT, and in-flight Entertainment (IFE) platforms, including formatting, validation, and delivery processes.
Oversee content packaging and technical preparation to ensure compatibility with aircraft systems and playback environments, validating assets against defined IFE system requirements.
Oversee publishing workflows to ensure timely content releases aligned with programming strategies by managing scheduling and deployment across IFE, OTT, and related digital platforms.
Act as the primary operational liaison across internal teams, airline stakeholders, CSPs, and vendors to ensure smooth and consistent content delivery.
Drive operational efficiency and scalability by identifying process gaps and implementing structured workflow and system improvements.
Optimize operational systems and processes to improve delivery accuracy, catalogue integrity, publishing effectiveness, and asset handling performance.