Head of Housekeeping & Guest Experience

Hyatt Hotels Corporation; Doha; On-site; QAR 218,000 - 328,000; Full time

Job summary

Andaz Doha, part of Hyatt Hotels Corporation, seeks a Housekeeping Manager to ensure efficient operation of the department in line with Hyatt's standards. You will oversee cleanliness of guest rooms, public areas, and laundry, while leading a large team and managing budgets.

The role requires 3–5 years of progressive housekeeping experience, strong leadership, excellent communication, and a keen eye for hygiene and guest satisfaction. Join a brand promising Moments of More.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management or a related field.
• Minimum 3 to 5 years of progressive housekeeping experience, including supervisory or management responsibilities.
• Strong knowledge of housekeeping operations, cleaning procedures, and hygiene standards.
• Experience in managing large teams in a hotel or hospitality environment.
• Excellent leadership, coaching, and team development skills.
• Ability to manage budgets, inventory, linen, uniforms, and cleaning supplies effectively.
• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Excellent communication and interpersonal skills.
• Ability to handle guest concerns and resolve issues professionally.

Responsibilities

• Oversee cleanliness of guest rooms, public areas, and back-of-house areas.
• Lead laundry and dry-cleaning operations (hotel linen, uniforms and guest laundry).
• Manage department budgets, inventory, linen, uniforms, and cleaning supplies.
• Coach and develop housekeeping staff to meet Hyatt standards.
• Ensure guest and owner expectations are met through service excellence.

Skills

Leadership

Budgeting

Team leadership

Communication

Attention to detail

Hygiene standards

Guest service

Supervisory experience

Education

Bachelor's Degree or Diploma in Hospitality Management

Job description

Andaz Doha, part of Hyatt Hotels Corporation, seeks a Housekeeping Manager to ensure efficient operation of the department in line with Hyatt's standards. You will oversee cleanliness of guest rooms, public areas, and laundry, while leading a large team and managing budgets.

The role requires 3–5 years of progressive housekeeping experience, strong leadership, excellent communication, and a keen eye for hygiene and guest satisfaction. Join a brand promising Moments of More.