Executive Housekeeper: Lead Quality, Guest Experience & Ops

Wyndham Hotels and Resorts Inc; Doha; On-site; QAR 167,000 - 234,000; Full time

Job summary

Wyndham Hotels and Resorts Inc in Doha seeks an Executive Housekeeper reporting to the General Manager. The role combines strategic planning with hands-on leadership to drive the housekeeping department’s growth, profitability, and service quality.

You will deliver objectives on departmental costs, guest satisfaction (OSAT), quality audits, and employee engagement while ensuring health & safety compliance. You’ll lead recruitment, onboarding, coaching and cross-department collaboration to uphold

Responsibilities

• Maintains the highest standards of cleanliness for guest rooms and public areas.
• Ensures 100% compliance with brand standards.
• Manages payroll, linen, and departmental costs according to budget.
• Conducts monthly linen inventory.
• Evolves SOPs and improves department productivity.
• Schedules routine inspections of housekeeping areas to ensure cleanliness and repairs.
• Oversees contract cleaners for compliance.
• Ensures safety, dress code, and conduct within the housekeeping team.
• Leads recruitment, onboarding, coaching, and performance management in conjunction with HR.
• Chair regular meetings and promotes Count On me Service culture.

Job description

Wyndham Hotels and Resorts Inc in Doha seeks an Executive Housekeeper reporting to the General Manager. The role combines strategic planning with hands-on leadership to drive the housekeeping department’s growth, profitability, and service quality.

You will deliver objectives on departmental costs, guest satisfaction (OSAT), quality audits, and employee engagement while ensuring health & safety compliance. You’ll lead recruitment, onboarding, coaching and cross-department collaboration to uphold