Guest Services Agent

Mandarin Oriental Hotel Group; Doha; On-site; QAR 33,000 - 60,000; Full time

Job summary

Mandarin Oriental Hotel Group in Doha seeks a Guest Services Agent to greet guests, assist with check-in, escort to rooms and respond promptly and courteously to requests throughout the guest experience. Coordinate with Concierge, Housekeeping, PBX, Reservations and Room Service to fulfill guest needs and maintain knowledge of hotel outlets and products.

Ideal candidates have at least 1 year in Front Office in a 5-star environment; Middle East experience is a plus; proficiency in Microsoft

Qualifications

• Minimum 1 year of Front Office experience.
• Minimum 2 years of experience working in a 5-star hotel environment.
• Middle East experience is an advantage.
• Strong command of Microsoft Office products (Office suite).

Responsibilities

• Greet guests and check-in, escort to rooms, and respond promptly to requests.
• Address guest preferences and update guest history profiles.
• Manage cash drawer per policy and perform float checks at shift start/end.
• Coordinate with Concierge, Housekeeping, PBX, Reservations and Room Service to fulfil guest needs.
• Maintain knowledge of hotel outlets and products and communicate with Night Duty Manager.

Skills

Friendly

Enthusiastic

Passionate

Sociable

Engaging

Genuine

Organised

Tools

Microsoft Office

HMS

Job description

As Guest Services Agent you will be responsible for the following duties Greet check-in and escort guests promptly to their roomsAddress special guest preferences recorded in guest history profilesHandle cash drawer properly as outlined in the MODOH Controller s PolicyCheck cash float at the beginning and end of each shift to ensure at all times that amounts are correctProvide quality service with colleagues to the guests by responding to requests promptly efficiently and courteously during check-in check-out and throughout the guest s experienceArrange fulfilment of guest services by working with the Concierge Housekeeping PBX Reservations and Room Service colleaguesPrint and drop cash out adjustment slips paid out voucher and bank count reportsCommunicate clearly with the Night Duty Manager and Accounting DepartmentEstablish a good working knowledge of the Hotel outlets and products

As Guest Services Agent , we expect from you:Friendly, enthusiastic, passionate, Sociable Engaging, Genuine, OrganisedMinimum of 1 year of Front Office experienceMinimum 2 years of experience working in a 5-star hotel environmentPrevious experience working in the Middle East Region is an advantageStrong command of Microsoft Office products ,HMS