Guest Services - Agent

Mandarin Oriental; Doha; On-site; QAR 60,000 - 80,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Salary and Benefits Package

Transportation and Housing provided

Relocation and Vacation Tickets

Job summary

Mandarin Oriental, Doha is seeking a Guest Services Agent to join our Front Office team. The role involves greeting guests, checking them in, and coordinating with various hotel departments to ensure a seamless guest experience.

A minimum of 1 year in Front Office is expected, with broader 5-star hotel experience considered an advantage. We offer competitive benefits and a supportive work environment within Doha's renowned Mandarin Oriental property.

Qualifications

• Minimum of 1 year of Front Office experience.
• Minimum 2 years of experience in a 5-star hotel environment is an advantage.

Responsibilities

• Greet, check-in, and escort guests to their rooms.
• Address guest preferences and profiles.
• Coordinate with Concierge, Housekeeping, PBX, Reservations and Room Service to fulfill guest requests.
• Maintain cash handling and balance cash drawers as per policy.

Skills

Front Office experience

Customer service

Microsoft Office

Tools

MS Office

Job description

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Guest Services Agent, you will be responsible for the following duties:

• Greet, check-in, and escort guests promptly to their rooms
• Address special guest preferences recorded in guest history profiles
• Handle cash drawer properly as outlined in the MODOH Controller’s Policy
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
• Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
• Communicate clearly with the Night Duty Manager and Accounting Department
• Establish a good working knowledge of the Hotel outlets and products
  
  

As Guest Services Agent, We Expect From You

• Friendly, enthusiastic, passionate, Sociable
• Engaging, Genuine, Organised
• Minimum of 1 year of Front Office experience
• Minimum 2 years of experience working in a 5-star hotel environment
• Previous experience working in the Middle East Region is an advantage
• Strong command of Microsoft Office products ,HMS
  
  

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets
  
  

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