Front Office Receptionist

Grand Regency Doha Trademark Collection by Wyndham; Doha; On-site; QAR 44,640 - 66,960; Full time

Job summary

Grand Regency Doha Trademark Collection by Wyndham is looking for a Front Office Receptionist to provide exceptional guest service. Responsibilities include greeting guests, managing reservations, and ensuring the front desk area is presentable.

The ideal candidate will have prior experience in hotel reception, proficiency in hotel PMS systems, and excellent communication skills. This role requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Experience in a hotel environment as a Front Office Receptionist is mandatory.
• Familiarity with hotel PMS systems is essential.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Greet and welcome guests in a professional manner.
• Perform efficient check-in and check-out procedures.
• Handle guest reservations, cancellations and modifications.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Good command of English

Ability to handle multiple tasks

Professional appearance and positive attitude

Basic knowledge of cash handling

Education

Previous experience as a Front Office Receptionist

Tools

Hotel PMS systems (e.g., Opera)

Job description

Responsibilities

• Greet and welcome guests in a professional and friendly manner
• Perform efficient check-in and check-out procedures
• Handle guest reservations, cancellations and modifications
• Provide accurate information about hotel facilities, services and local attractions
• Respond to guest inquiries, requests and complaints promptly and courteously
• Handle cash, billing and payment transactions accurately
• Maintain and update guest records in the system PMS
• Coordinate with housekeeping and other departments to ensure room readiness
• Answer telephone calls and direct them appropriately
• Ensure the front desk area is clean, organized and presentable at all times
• Upsell hotel rooms, services and promotions when applicable
• Follow hotel policies, procedures and service standards
• Ensure guest privacy and confidentiality at all times

Qualifications

• Mandatory: Previous experience as a Front Office Receptionist in a hotel environment
• Familiarity with hotel PMS systems (e.g., Opera or similar)
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good command of English (additional languages are an advantage)
• Ability to handle multiple tasks in a fast-paced environment
• Professional appearance and positive attitude
• Basic knowledge of cash handling and billing procedures
• Flexibility to work shifts, weekends, and holidays