Receptionist

Premier Inn Hotels LLC; Qatar; On-site; QAR 36,000 - 72,000; Full time

Job summary

Premier Inn Hotels LLC in Qatar seeks a proactive Hotel Receptionist to warmly welcome guests and support them through check-in and check-out in a fast-paced environment.

The role requires at least one year of Front Office experience, proficiency with Opera PMS, and fluency in Arabic (speaking, reading, writing). You will handle reservations, payments, and guest communications while ensuring outstanding service and efficient operations across the reception area.

Qualifications

• Minimum of one-year experience as Hotel Receptionist in Front Office department.
• Knowledge of Opera (PMS) for room reservations and guest management.
• Arabic language – speaking, reading and writing.

Responsibilities

• Greet and welcome guests at the front desk.
• Handle guest inquiries and provide information on promotions and local attractions.
• Process reservations and cancellations accurately and efficiently.
• Answer telephone calls with a warm and timely welcome.
• Manage payments in line with cash handling procedures and ensure accurate reporting.
• Coordinate with other departments to fulfill guest requests and resolve complaints.
• Maintain reception area and stock of supplies.
• Support office duties including emails and filing.

Skills

Customer service

Communication

Attention to detail

Team player

Flexibility

Organizational skills

Tools

Opera PMS

Job description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment With a keen eye for detail you will not miss a step in the procedures Managing payments will be second nature and you will have excellent data entry skills to support accurate reports

Main responsibilities

• Greet and welcome guests
• visitors
• suppliers
• answer telephone calls providing a warm timely welcome in line with our brand standards
• Answers guest related queries and provides information for promotions
• room prices
• activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures
• Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest s feedback and explore options for improvement
• Carry out general office duties including correspondence emails and filing to ensure the smooth running of the reception area
• Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline

Key skills

• Customer-oriented approach
• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.

Knowledge of Opera (PMS)

Arabic Language- speaking,writing and reading