Guest Service Officer - Front Office

Hyatt Hotels Corporation; Doha; On-site; QAR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive tax-free salary

Opportunities for career growth

Job summary

Hyatt Hotels Corporation is looking for a Guest Service Officer at Hyatt Regency Oryx Doha, where you will create welcoming experiences through exceptional service. Responsibilities include greeting guests, assisting with registration, and handling inquiries.

The ideal candidate should have a degree in Hospitality or Tourism management and possess strong interpersonal skills, with a passion for customer service. The role offers competitive tax-free salary and benefits, along with opportunities for career growth.

Qualifications

• Degree or diploma in Hospitality or Tourism management.
• Strong interpersonal skills and ability to connect with guests.
• Experience in luxury hotel brands and adaptable to different cultures.

Responsibilities

• Create a welcoming experience for guests through exceptional service.
• Assist guests with registration and process payments.
• Proactively resolve service-related concerns and ensure follow-up.

Skills

Exceptional interpersonal skills

Ability to work under pressure

Cultural adaptability

Desire to learn and grow

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through a stress‑free environment designed for productivity and peace of mind with the tools to stay connected and energized.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer‑tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experiences, making our guests’ stay free from stress and filled with success.

As Guest Service Officer – Front Office you will be creating a welcoming experience for our guests through helpful and exceptional service: greeting the guests when they arrive at the hotel, assisting them with the registration, processing payments and responding to the guests’ inquiries. In this position you will be proactively resolving service‑related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.

Qualifications

• Relevant degree or diploma in Hospitality or Tourism management
• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
• Desire to constantly learn and ambition to grow
• Ability to work under pressure

Benefits

• Competitive tax‑free salary and benefits
• Opportunities for career growth within the global company