Guest Service Officer - Communications Center

Hyatt Regency; Doha; On-site; QAR 66,960 - 106,020; Full time

Benefits offered by this job

Tax-free salary and benefits

Discounted hotel rooms

Job summary

Hyatt Regency Doha is seeking a Guest Service Officer – Communications Centre to create a welcoming guest experience through exceptional service. You will manage a high volume of hotel calls, respond to inquiries, and resolve issues with a proactive follow-up approach.

The role emphasizes a culture of modern design and personalized hospitality, requiring a degree in Hospitality or Tourism management, top-tier English skills, and the ability to thrive in a luxury, culturally diverse environment.

Qualifications

• Exceptional interpersonal skills enabling genuine guest connections.
• Experience in luxury hotel environments and跨-cultural adaptability.
• Ability to handle high-pressure situations with composure.
• Excellent command of English in spoken and written form.

Responsibilities

• Answer a high volume of incoming hotel calls and respond to guest inquiries.
• Provide helpful, prompt, and accurate information to guests.
• Proactively resolve service-related concerns and follow up as needed.
• Create a welcoming, authentic guest experience through professional communication.

Skills

Interpersonal skills

English language

Guest service mindset

Cultural adaptability

Education

Hospitality or Tourism management degree

Job description

Organization - Hyatt Regency Doha

Summary

About Hyatt Regency Oryx Doha: Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide. The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar, and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers.

About the Role

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, with a passion for outstanding customer‑tailored service that is both unique and authentic. As Guest Service Officer – Communications Centre, you will create a welcoming experience for our guests through helpful and exceptional service: responsible for answering a high volume of incoming calls to the hotel and responding to guests’ inquiries, with good typing skills, a pleasant attitude and excellent phone demeanor. In this position you will proactively resolve service‑related concerns and provide appropriate follow‑up. This highly visible role offers the opportunity for casual conversation and has a direct impact on creating a signature experience.

Qualifications

• Relevant degree or diploma in Hospitality or Tourism management.
• Exceptional interpersonal skills showing care and the ability to connect and care for our guests.
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments.
• Desire to constantly learn and ambition to grow.
• Ability to work under pressure.
• Excellent English language skills.

What We Are Offering

• Competitive tax‑free salary and benefits.
• Opportunities for career growth within the global company.
• Discounted rooms at Hyatt worldwide.