Assistant Manager - Front Office

Hyatt Regency; Doha; On-site; QAR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive tax-free salary

Career growth opportunities

Discounted Hyatt rooms

Job summary

Hyatt Regency Doha is seeking an experienced Assistant Manager - Front Office to lead front desk, guest services, concierge, Club Olympus and Regency Club operations, delivering the brand promise and seamless guest experiences. You will report to the Front Office Manager, drive accountability, coach teams, and help improve guest satisfaction and the bottom line in a luxury hotel environment.

The role demands a customer-focused leader capable of inspiring teams across multiple frontline functions

Qualifications

• Exceptional interpersonal skills with guests and team members.
• Experience in international luxury hotel brands and environments.
• Proven leadership with ability to set high standards.
• Ability to remain composed and effective under pressure.
• Excellent written and spoken English.

Responsibilities

• Oversee Front Desk, Guest Services, Concierge, Club Olympus and Regency Club operations.
• Deliver the Hyatt brand promise through superb guest experiences.
• Lead, coach and develop front office teams to optimize service and efficiency.

Skills

Interpersonal skills

Luxury hotel experience

Leadership

Under pressure

English proficiency

Job description

Organization- Hyatt Regency Doha

Summary

About Hyatt Regency Oryx Doha

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha's business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.

About the role

We are currently on the lookout for an experienced Assistant Manager - Front Office to join our team. We are looking for a bright, energetic leader who will be responsible for delivering the brand promise by assisting the Front Office Manager to run successfully the Front Office operations in the hotel, including: Front Desk, Guest Services, Concierge, Club Olympus and Regency Club. You will be playing a key role in delivering a seamless and memorable guest experience in the hotel, having strong accountability for major guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.

Qualifications

What we are looking for:

At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.

• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
• Desire to constantly learn and ambition to grow, setting an exceptional leadership example
• Ability to work under pressure
• Excellent written and spoken English

What we are offering

• Competitive tax free salary and benefits
• Opportunities for career growth within the global company
• Discounted rooms at Hyatt wordwide