Guest Service Officer - Communications Center

Hyatt Hotels Corporation; Doha; On-site; QAR 39,000 - 73,000; Full time

Benefits offered by this job

Competitive tax free salary

Career growth within Hyatt

Job summary

Hyatt Regency Oryx Doha is looking for a Guest Service Officer – Communications Centre to deliver exceptional guest experiences in our Front Office. You will handle a high volume of hotel calls, respond to guest inquiries, and proactively resolve service-related concerns with a warm, professional demeanor.

We seek candidates with a hospitality degree, strong interpersonal skills, and a global mindset to thrive in a luxury hotel environment and grow within Hyatt.

Qualifications

• Relevant degree or diploma in Hospitality or Tourism management.
• Exceptional interpersonal skills showing care and the ability to connect with guests.
• International experience in luxury hotel brands demonstrating adaptability across cultures.
• Desire to constantly learn and ambition to grow.
• Ability to work under pressure.

Responsibilities

• Create a welcoming experience for guests via the Communications Centre.
• Respond to high volume guest inquiries with accuracy and courtesy.
• Provide follow-up on service-related concerns to ensure signature Hyatt experiences.

Education

Hospitality or Tourism management degree/diploma

Job description

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

Peggy Focheux Duval: Director of Learning & Development, France

Guest Service Officer - Communications Center

Front Office

Hourly/Entry Level Employee

Full-time

Worldwide

Summary

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.

As Guest Service Officer – Communications Centre you will be creating a welcoming experience for our guests through helpful and exceptional service: responsible for answering high volume of incoming calls to the hotel and responding to the guests’ inquiries, must have good typing skills, a pleasant attitude and excellent phone demeanor. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.

Qualifications

What we are looking for:

Relevant degree or diploma in Hospitality or Tourism management

Exceptional interpersonal skills showing care and the ability to connect and care for our guests

International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments

Desire to constantly learn and ambition to grow

Ability to work under pressure

What we are offering:

• Competitive tax free salary and benefits
• Opportunities for career growth within the global company

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