Guest Service Officer - Reservations

Park Hyatt; Doha; Vor Ort; QAR 67.000 - 134.000; Vollzeit

Zusammenfassung

Park Hyatt Doha is looking for a passionate Guest Service Officer - Reservations to join our dynamic team. In this role, you will be responsible for handling guest reservations, responding to inquiries, managing booking requests, and ensuring a seamless reservation experience while delivering exceptional customer service.

The ideal candidate will have 1-2 years of experience in Reservations or Front Office within a luxury hotel, with Opera PMS and MS Office proficiency, and excellent English

Qualifikationen

• Diploma or Degree in Hospitality Management or related field.
• 1-2 years in Reservations, Front Office or Guest Services in luxury hotels.
• Experience with Opera PMS is mandatory.
• Strong English communication and interpersonal abilities.
• Attention to detail and excellent organizational skills.
• Proficiency in Microsoft Office.
• Passion for delivering exceptional guest service.

Aufgaben

• Handle guest reservations and inquiries.
• Manage booking requests to ensure a seamless experience.
• Provide outstanding customer service to guests.
• Collaborate with other hotel departments to fulfill guest needs.

Kenntnisse

English fluency

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Ausbildung

Diploma or Degree in Hospitality Management

Tools

Opera PMS

Microsoft Office

Jobbeschreibung

Summary

Park Hyatt Doha is looking for a passionate and detail-oriented Guest Service Officer - Reservations to join our dynamic team. In this role, you will be responsible for handling guest reservations, responding to inquiries, managing booking requests, and ensuring a seamless reservation experience while delivering exceptional customer service.

Qualifications

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 1-2 years of experience in Reservations, Front Office, or Guest Services within a luxury hotel environment.
• Mandatory experience with Opera PMS.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office applications.
• Fluent in English; additional language skills are an advantage.
• Passion for delivering exceptional guest service and creating memorable experiences.

Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.