Guest Relation Officer

Swan Global; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

Swan Global in Qatar seeks a Guest Relation Officer to be the primary point of contact for guests, ensuring a warm welcome and a smooth check-in experience. You will deliver high hospitality standards and assist guests throughout their stay.

You will coordinate with several departments, collect guest feedback, and provide information on local attractions and events while maintaining a professional appearance and proactive service.

Qualifications

• Experience: 1-2 years of relevant experience in hospitality or customer service.
• Nationality: Eastern Europe.
• Personal Attributes: Presentable, friendly, and proactive in guest engagement.

Responsibilities

• Welcome and assist guests upon arrival with courtesy and professionalism.
• Handle guest check-ins, inquiries, and complaints efficiently.
• Maintain up-to-date knowledge of facilities, promotions, and services.
• Coordinate with other departments to ensure guest requests are fulfilled promptly.
• Record and relay guest feedback to improve service quality.
• Provide information about the property, nearby attractions, and events.
• Ensure a professional appearance and positive demeanor at all times.
• Support front office operations and assist with guest documentation when needed.

Skills

Guest relations

Customer service

Hospitality

Communication

Job description

The Guest Relation Officer will serve as the primary point of contact for guests, ensuring their needs are met and providing a high level of hospitality and service throughout their visit. The role focuses on creating a positive guest experience and maintaining client satisfaction.

Responsibilities

Welcome and assist guests upon arrival with courtesy and professionalism.

Handle guest check-ins, inquiries, and complaints efficiently.

Maintain up-to-date knowledge of facilities, promotions, and services.

Coordinate with other departments to ensure guest requests are fulfilled promptly.

Record and relay guest feedback to improve service quality.

Provide information about the property, nearby attractions, and events.

Ensure a professional appearance and positive demeanor at all times.

Support front office operations and assist with guest documentation when needed.

Requirements

Experience: 1-2 years of relevant experience in hospitality or customer service.

Nationality: Eastern Europe.

Personal Attributes: Presentable, friendly, and proactive in guest engagement.