Guest Relations Supervisor

Wyndham Hotels & Resorts EMEA; Doha; On-site; QAR 50,000 - 80,000; Full time

Job summary

Wyndham Hotels & Resorts EMEA in Doha is seeking a Guest Relations professional to warmly welcome guests, respond to requests, and supply detailed information about the hotel and local attractions.

Key duties include coordinating VIP movements, assisting with pre-registration formalities, and ensuring smooth check-in and check-out experiences. A minimum of 1 year in guest relations and a high school diploma are required; Opera experience is a plus.

Qualifications

• Minimum 1 year experience in Guest Relations.
• High school diploma or equivalent.
• Experience with Opera PMS is a plus.
• Hospitality industry experience preferred.

Responsibilities

• Welcome guests at check-in and bid farewell at checkout.
• Handle guest complaints promptly and professionally.
• Oversee VIP arrivals and departures.
• Escort VIP guests and explain hotel facilities and services.
• Maintain proactive guest relations and provide local information.
• Coordinate with housekeeping for room readiness and turnover.
• Collect guest feedback during departure and note guest preferences.

Skills

Guest relations experience

Customer service

Communication skills

Hospitality mindset

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Summary

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.

Summary

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

Key Responsibilities

• Welcome guests during check-in and giving a fond farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Escorts VIP Guests to their rooms upon arrival, explains the room and hotel facilities and offers them with assistance for the length of their stay.
• Maintains a friendly and caring relationship with the VIP guests during their stay by making a courtesy phone call, providing them with information on the hotel services and local sites of interest, handling their requests such as restaurant reservations and transportation requests.
• Coordinating and multi-tasking job duties in a busy environment.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Greeting guests as they enter and exit the hotel.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.
• During peak period, provides help and support to the Front Desk, and Concierge Desk with check-in, check out and handling guest requests.
• Minimum of 1 year experience as Guest Relations within hospitality environment.
• High school diploma or higher qualification.
• Experience in Opera is beneficial.