Guest Experience & Sales Assistant Manager

The Ritz-Carlton Hotel Company LLC; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Hotel Company LLC in Doha is seeking a Non-Management Sales & Marketing professional. You will handle guest calls and reservations, upsell to maximize revenue, and support the Sales & Marketing team with administrative tasks.

Required are a high school diploma and at least 2 years of related work experience. No supervisory experience is needed, and there is no required license or certification. This on-site role emphasizes brand standards and guest satisfaction.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Resolve guest calls, requests, or problems and coordinate with Sales, Data Administration, and Accounting as needed.
• Use sales techniques to maximize revenue while maintaining guest loyalty and up-selling.
• Enter Marriott Rewards information into the appropriate software when taking reservations and process all reservation changes.
• Perform general office duties to support Sales & Marketing (e.g., filing, emailing, typing).
• Assist management in training and motivating employees; model professional behavior.
• Follow company policies, protect assets, and maintain confidentiality; greet guests and ensure service standards.

Skills

Customer service

Communication

Sales techniques

Education

High school diploma or G.E.D.

Job description

The Ritz-Carlton Hotel Company LLC in Doha is seeking a Non-Management Sales & Marketing professional. You will handle guest calls and reservations, upsell to maximize revenue, and support the Sales & Marketing team with administrative tasks.

Required are a high school diploma and at least 2 years of related work experience. No supervisory experience is needed, and there is no required license or certification. This on-site role emphasizes brand standards and guest satisfaction.