Guest Experience Concierge (Front Desk)

Confidential; Qatar; On-site; QAR 72,000 - 108,000; Full time

Job summary

Confidential in Sealine Camp, Qatar, is seeking an experienced receptionist to deliver a welcoming guest experience and manage front-desk operations. The role requires coordinating with multiple resort departments to ensure smooth services during guests' stay.

Responsibilities include check-in/check-out, reservations, and handling guest inquiries with professionalism. Arabic-speaking candidates are preferred, and willingness to work in rotational shifts is required.

Qualifications

• Minimum 2 years of experience in hotel, resort, front office, or hospitality operations.
• Previous experience in a receptionist or front-desk role preferred.
• Strong communication, interpersonal, and customer service skills.
• Arabic-speaking candidates are preferred.
• Willingness to work in Sealine Camp and on rotational shifts.

Responsibilities

• Welcome and assist guests upon arrival and throughout their stay, ensuring a warm and professional experience.
• Handle guest check-in and check-out procedures, reservations, bookings, and guest records accurately.
• Respond to guest inquiries, requests, and concerns in a timely and professional manner.
• Manage incoming phone calls and coordinate guest requirements with the relevant departments.
• Coordinate closely with housekeeping and other resort departments to ensure seamless guest services.
• Handle guest complaints professionally and follow up to ensure appropriate resolution.
• Maintain accurate records and ensure compliance with resort policies and service standards.

Skills

Communication

Interpersonal skills

Customer service

Arabic language

Job description

Confidential in Sealine Camp, Qatar, is seeking an experienced receptionist to deliver a welcoming guest experience and manage front-desk operations. The role requires coordinating with multiple resort departments to ensure smooth services during guests' stay.

Responsibilities include check-in/check-out, reservations, and handling guest inquiries with professionalism. Arabic-speaking candidates are preferred, and willingness to work in rotational shifts is required.