Fulfillment Operations Lead: Driver & Store Alignment

سنونو; Lusail; Hybrid; QAR 90,000 - 130,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Builder’s Playground

Flexible Time Off

Agile Everything

Great Place to Work Certified

Job summary

Snoonu in Qatar is seeking an Operations Manager who bridges driver supply and dark store operations, diagnosing inefficiencies and turning data into actionable improvements across first-mile and last-mile. You will own the fulfillment engine's connective tissue and ensure supply-side decisions land smoothly at store and rider levels.

The role requires at least 3 years in operations or logistics, strong data storytelling, process design, and cross-functional influence.

Qualifications

• Minimum 3 years of experience in operations, supply chain, logistics, or fulfillment.
• Demonstrable experience sitting at the intersection of two operational functions.
• Strong analytical instinct — comfortable pulling data, building simple dashboards, and telling a clear story from numbers.
• Process-design mindset: document current-state flow, identify failure points, and write an SOP to follow.
• Influence without authority — coordinates across teams without direct line management.
• High comfort with ambiguity and cross-functional ownership gaps — you find the problem’s owner and build alignment.

Responsibilities

• Interface between driver supply and dark store operations, ensuring rider availability aligns with order demand patterns.
• Own the end-to-end operations health dashboard: track first-mile metrics and last-mile metrics daily.
• Conduct structured root-cause analysis on recurring operational failures.
• Partner with driver supply planners and dark store team leaders to align manpower with actual volume patterns.
• Design and embed SOPs across handover to reduce supply-side errors.
• Lead cross-functional ops reviews with driver supply, store ops, and tech teams to turn KPI data into prioritized improvement sprints.
• Identify and pilot process improvements (slot optimisation, routing logic, rider zoning) and build the measurement framework to validate impact.
• Act as the operational escalation point for cross-functional issues.

Skills

Operations management

Data analysis

Dashboard creation

Stakeholder management

Process design

Cross-functional collaboration

Problem solving

Excel

Tableau

Tools

Excel

Tableau

Job description

Snoonu in Qatar is seeking an Operations Manager who bridges driver supply and dark store operations, diagnosing inefficiencies and turning data into actionable improvements across first-mile and last-mile. You will own the fulfillment engine's connective tissue and ensure supply-side decisions land smoothly at store and rider levels.

The role requires at least 3 years in operations or logistics, strong data storytelling, process design, and cross-functional influence.