Front Desk Guest Experience Associate

The Ned & Ned's Club; Doha; On-site; QAR 31,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

End of service benefits

Complimentary meals at Neddy's

Exclusive hotel and dining rates

Career progression opportunities

Reward and recognition programmes

Job summary

The Ned Doha is seeking a Front Office Agent to welcome guests and deliver exceptional service from check-in to check-out. You will work within our luxury, multi-concept hotel and Ned's Club environment in Doha, interacting with guests and coordinating with departments to ensure a seamless stay.

Fluency in English is required; additional languages are an advantage. The role offers a dynamic, guest-centric workspace with premium benefits and career progression opportunities.

Qualifications

• Previous experience in a Front Office or guest-facing role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills with a passion for guest service.
• Proficiency in hotel management systems and front office operations.
• Strong organizational skills with excellent attention to detail and accuracy.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Flexible to work shifts, including evenings, weekends, and public holidays.
• Fluent in English; additional language skills are considered an advantage.
• A positive attitude, professional appearance, and commitment to delivering exceptional guest experiences.
• A team player who enjoys working collaboratively in a dynamic hospitality environment.

Responsibilities

• Greet and welcome guests upon arrival and departure with a warm, friendly, and professional demeanor.
• Manage guest check-ins and check-outs efficiently while ensuring all procedures and standards are followed.
• Handle guest inquiries, requests, and complaints promptly to ensure a seamless and memorable guest experience.
• Provide accurate information about hotel services, facilities, and local attractions to assist guests during their stay.
• Coordinate closely with Housekeeping, Concierge, Engineering, and other departments to ensure smooth daily operations.
• Process guest payments, maintain accurate billing records, and handle cash and transactions responsibly.
• Maintain a clean, organized, and welcoming front desk environment at all times.
• Uphold The Ned Doha’s luxury hospitality standards and deliver exceptional customer service consistently.
• Support the Front Office team in achieving operational excellence and guest satisfaction goals.

Skills

Guest service

Communication

Teamwork

Calm under pressure

Shift flexibility

Tools

Hotel PMS

Cash handling software

Job description

The Ned Doha is seeking a Front Office Agent to welcome guests and deliver exceptional service from check-in to check-out. You will work within our luxury, multi-concept hotel and Ned's Club environment in Doha, interacting with guests and coordinating with departments to ensure a seamless stay.

Fluency in English is required; additional languages are an advantage. The role offers a dynamic, guest-centric workspace with premium benefits and career progression opportunities.