Concierge Agent

The Ned & Ned's Club; Doha; On-site; QAR 21,600 - 26,400; Full time

Benefits offered by this job

Tax-free salary of QAR 24,000 per year

21 calendar days annual leave

Private Medical Insurance

Exclusive hotel and dining rates

Development and career progression opportunities

Job summary

The Ned & Ned's Club in Doha is seeking a Concierge Agent to provide exceptional guest experiences and personalized service. The ideal candidate thrives in a dynamic environment, showcasing warm hospitality and attention to detail.

You will manage guest inquiries, arrange transportation, and offer local insights while maintaining high luxury standards. This is a remarkable opportunity to join one of Doha's premier hospitality venues, with benefits including a competitive tax-free salary, private medical insurance, and career progression chances.

Qualifications

• Previous experience in a similar hospitality role is preferred.
• Professional appearance and commitment to luxury hospitality standards.
• Flexibility to work shifts, weekends, and public holidays as required.

Responsibilities

• Welcome guests with a warm and professional approach.
• Arrange transportation and restaurant reservations.
• Monitor guest feedback and identify service enhancements.
• Handle guest concerns and complaints professionally.

Skills

Excellent communication and interpersonal skills

Strong knowledge of local attractions

Problem-solving skills

Ability to multitask

Proficient in Microsoft Office and hotel management systems

Job description

About The Ned Doha

Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.

With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.

The Role

We’re looking for a passionate and service‑oriented Concierge Agent to join one of Doha’s most dynamic hospitality destinations. This role is ideal for an enthusiastic hospitality professional who enjoys creating memorable guest experiences and delivering personalized service with warmth, efficiency, and attention to detail.

As part of the Front Office team at The Ned Doha, you will be the first point of contact for many of our guests, providing expert assistance, local recommendations, transportation arrangements, and personalized services. You will play a key role in ensuring every guest enjoys a seamless and exceptional stay while reflecting the highest standards of luxury hospitality.

What You’ll Be Doing

• Welcome guests with a warm, professional, and engaging approach, anticipating their needs and exceeding expectations
• Provide information about hotel facilities, services, events, and local attractions
• Arrange transportation, restaurant reservations, sightseeing tours, and other guest requests
• Follow up on guest requests to ensure timely completion and complete satisfaction
• Respond promptly and professionally to phone calls, emails, and guest inquiries
• Coordinate arrival and departure arrangements, including airport transfers and transportation services
• Ensure baggage handling procedures are followed, including proper tagging, tracking, and documentation
• Assist with guest correspondence, messages, parcels, mail, and luggage deliveries in accordance with hotel standards
• Support Front Office, Bell Desk, and Valet operations when required
• Maintain accurate records of guest requests and concierge services
• Stay informed about local events, attractions, restaurants, and entertainment options to provide tailored recommendations
• Handle guest concerns and complaints professionally, taking ownership to achieve satisfactory resolutions
• Monitor guest feedback and identify opportunities to enhance service delivery
• Maintain cleanliness, organization, and presentation of the Concierge Desk and lobby areas
• Ensure guest privacy, confidentiality, safety, and security are upheld at all times
• Conduct thorough shift handovers to ensure seamless communication and continuity of service

About You

• Previous experience in a Concierge, Guest Relations, Front Office, or similar hospitality role is preferred
• Excellent communication and interpersonal skills with a genuine passion for guest service
• Strong knowledge of local attractions, transportation services, restaurants, and leisure activities
• Ability to multitask and remain organized in a fast‑paced environment
• Strong problem‑solving skills and the ability to anticipate guest needs
• Professional appearance and commitment to luxury hospitality standards
• Proficient in Microsoft Office and hotel management systems
• Ability to handle confidential information with discretion and professionalism
• A positive, proactive, and team‑oriented attitude
• Flexible to work shifts, weekends, and public holidays as required

What’s In It for You

• Tax‑free salary of QAR 24,000 per year
• 21 calendar days annual leave and 11 paid public holidays
• Sick leave benefits as per Qatar Labour Law
• Private Medical Insurance for self
• End of Service benefits
• Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner)
• Exclusive hotel and dining rates for you, your family, and friends
• Outstanding learning, development, and career progression opportunities
• Reward and recognition programmes
• The opportunity to work in one of Doha’s most iconic lifestyle destinations

Our Culture

At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.

Ready to lead something extraordinary?

Apply today and join us as Concierge Agent!