Front Desk Agent

Rotana Hotels; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

Rotana Hotels is seeking a Front Desk Agent at City Centre Rotana, Doha to deliver professional, guest-focused service from arrival to departure.

You will greet guests by name where possible, assist with check-in/check-out, respond to requests, and maintain up-to-date knowledge of hotel facilities and local attractions.

Attention to detail, privacy, and adherence to hotel policies and cash handling procedures are essential to ensure a memorable guest experience.

Qualifications

• Experience in front desk or guest services.
• Ability to greet guests by name when known.
• Knowledge of hotel information and local services.
• Familiarity with front desk cash handling.

Responsibilities

• Provide prompt, courteous service to guests to achieve high satisfaction through personalized arrival to departure.
• Ensure guests are personally greeted by name, if known, and escorted to their room.
• Conduct in-room & hotel familiarization and assist guests with activity enquiries/requests.
• Maintain up-to-date knowledge of hotel information and local services, including hours, promotions, events and attractions.
• Maintain awareness of rate levels and occupancy to optimise selling.
• Accurately administer Front Desk cashiering standards and comply with policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of incidental charges.
• Maintain the privacy of all guests by ensuring that no details are disclosed.
• Demonstrate understanding of hotel policies and service standards and knowledge of facilities.

Skills

Customer service

Guest greetings

Upselling skills

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

This position is based at City Centre Rotana, Doha
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings