Front Desk Agent

Kempinski Hotels; Doha; On-site; QAR 56,000 - 89,000; Full time

Job summary

Kempinski Hotels in Doha is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out procedures, and uphold Forbes standards while delivering exceptional service in a luxury setting.

The role requires professionalism, attention to detail, and a friendly, proactive approach to guest needs, ensuring a memorable first and last impression of the hotel. You will work within the Rooms Division, Front Office & Guest Services team to maintain high service levels.

Responsibilities

• Check in arriving guests in a friendly and caring manner according to Kempinski and Forbes standards.
• Check out departing guests and settle accounts with accuracy.
• Register guests, assign rooms, and handle special requests where possible.
• Balance cash transactions and ensure proper credit checks or cash handling.
• Assist guests with inquiries, provide information, and coordinate with housekeeping for late check-outs or special requests.
• Maintain neat and tidy work area and uphold the Kempinski image at all times.

Job description

Front Desk Agent

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Compensation: QR0 / month

Description

Front Desk Agent is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Forbes standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Key Responsibilities

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski, Leading Quality Assurance (LQA) standards and Forbes Standards.
• Ensure that LQA results are above 85%.
• Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit‑checking procedures or refer cash handling payment to cashiers.
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
• Coordinate room status updates with the housekeeping department by notifying them of late check‑outs, early check‑ins and special requests.
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
• Possess a working knowledge of the room reservation procedures.
• Maintain the neatness of his/her working area.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.