Flight & Ramp Operations Supervisor

Qatar Airways Group; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Qatar Airways Group is seeking a Transport Duty Supervisor to oversee maintenance activities for the QACC Fleet, train drivers and loading staff, and ensure Ramp Safety compliance. The role includes managing VR investigations, staff rosters, overtime and vacation planning, and deputizing for the Duty Officer.

Responsibilities include supervising deliveries to Complex/ULH/VIP/charters, monitoring ramp procedures, and upholding food safety standards.

Qualifications

• Minimum 6 years of job-related experience.
• Knowledge of staff rostering/allocations.
• Good spoken and written English.
• Basic food safety and manual handling training.
• Computer literate with MS Office.
• Knowledge of Food Safety and Airside Safety.
• Experience in Driver Training, Vehicle Maintenance and Fleet management.
• HGV Driving License.

Responsibilities

• Manage staff, OTP, meal/product uplifts and customer liaison to ensure high service standards.
• Supervise and handle delivery to Complex, ULH, VIP, Charters and ad hoc operations to ensure safety and on-time performance.
• Monitor Ramp Safety, Security and Marshalling procedures for High Loaders during airside duties.
• Ensure adherence to food safety procedures, security procedures and agreed standards with customers.
• Suggest training programs for staff and provide feedback for succession planning.
• Coordinate action plans for emergencies, manpower needs, aircraft changes and technical issues.
• Lead Customer Service Agents, Loading Assistants and Equipment Operators to load/offload flights as scheduled.
• Provide prompt information to superiors for incidents requiring action.

Skills

Staff rostering

English proficiency

Food safety

MS Office

Airside safety

Driver training

Fleet management

HGV driving license

Arabic language

Education

Bachelor's degree or equivalent

Job description

Qatar Airways Group is seeking a Transport Duty Supervisor to oversee maintenance activities for the QACC Fleet, train drivers and loading staff, and ensure Ramp Safety compliance. The role includes managing VR investigations, staff rosters, overtime and vacation planning, and deputizing for the Duty Officer.

Responsibilities include supervising deliveries to Complex/ULH/VIP/charters, monitoring ramp procedures, and upholding food safety standards.