Transport Duty Supervisor

Qatar Airways Group; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Qatar Airways Group is seeking a Transport Duty Supervisor to oversee maintenance activities for the QACC Fleet, train drivers and loading staff, and ensure Ramp Safety compliance. The role includes managing VR investigations, staff rosters, overtime and vacation planning, and deputizing for the Duty Officer.

Responsibilities include supervising deliveries to Complex/ULH/VIP/charters, monitoring ramp procedures, and upholding food safety standards.

Qualifications

• Minimum 6 years of job-related experience.
• Knowledge of staff rostering/allocations.
• Good spoken and written English.
• Basic food safety and manual handling training.
• Computer literate with MS Office.
• Knowledge of Food Safety and Airside Safety.
• Experience in Driver Training, Vehicle Maintenance and Fleet management.
• HGV Driving License.

Responsibilities

• Manage staff, OTP, meal/product uplifts and customer liaison to ensure high service standards.
• Supervise and handle delivery to Complex, ULH, VIP, Charters and ad hoc operations to ensure safety and on-time performance.
• Monitor Ramp Safety, Security and Marshalling procedures for High Loaders during airside duties.
• Ensure adherence to food safety procedures, security procedures and agreed standards with customers.
• Suggest training programs for staff and provide feedback for succession planning.
• Coordinate action plans for emergencies, manpower needs, aircraft changes and technical issues.
• Lead Customer Service Agents, Loading Assistants and Equipment Operators to load/offload flights as scheduled.
• Provide prompt information to superiors for incidents requiring action.

Skills

Staff rostering

English proficiency

Food safety

MS Office

Airside safety

Driver training

Fleet management

HGV driving license

Arabic language

Education

Bachelor's degree or equivalent

Job description

Transport Duty Supervisor is responsible for managing the maintenance activities of QACC Fleet, training of drivers and loading assistants, and to ensure adherence to Ramp Safety Regulations. You will manage Voyage Reports (VR) investigation, Staff Roster, overtime, vacation planning, and deputizes in the absence of the Duty Officer. Provides official reports and promotes high standards of corporate values throughout the full cycle of operations.

Accountabilities:

• Manage staff, operational functions, meal/product uplifts, On-Time Performance (OTP) and Customer Liaison to ensure that customers are provided with highest standard service
• Supervise and handles delivery to any Complex, Ultra-Long Haul (ULH), VIP, Charters, Private and other ad hoc operations, as and when required in order to ensure safe and on-time operation.
• Monitor adherence to Ramp Safety, Security and Marshalling procedures of High Loaders while performing airside duties in order to ensure that ramp operations staff fully comply with ramp safety requirements.
• Ensure no deviation in quality of service or customer standards by following the food safety procedures, security procedures and the agreed standards between QACC and its customers.
• Suggest training programs for all new and existing staff and provides timely feedback for succession planning.
• Coordinates and prepares action plans and resolution in the event of Operational Emergencies / (Additional) Manpower requirement/Aircraft Changes/HL Technical issues.
• Lead Customer Service Agents, Loading Assistants and Equipment Operators to load/offload flights as per schedule and procedures.
• Provide prompt information to superiors for any incidents and events that requires immediate action/decision.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualification

High School Qualification/Diploma/Bachelors or Equivalent with Minimum 6 years of job-related experience.

Job Specific Skills:

• Knowledge of staff rostering/allocations
• Good spoken and written English
• Basic food safety and manual handling training
• Computer literate with a thorough knowledge of MS Office applications
• Knowledge of Food Safety and Airside Safety
• Experience in Driver Training, Vehicle Maintenance and Fleet management
• HGV Driving License

Preferred

• Ability to speak Arabic

Trouble shooting knowledge of Hydraulics vehicles

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.