Flight Catering & Load Dispatch Specialist

Qatar Airways; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Qatar Airways is seeking a Customer Service Agent in Doha who will be responsible for handling short, medium haul and private flights by ensuring correct and safe loading of Aircraft, as per the Food Safety Standard and the Galley Loading Plan (GLP).

You will coordinate with multiple departments, maintain accurate documentation, and handover to Cabin Crew with proper sign‑off, while upholding ramp safety and on-time dispatch expectations in a dynamic operations environment.

Qualifications

• High School qualification with minimum 1 year of job-related experience or Bachelor’s Degree or Equivalent with No prior job-related work experience.
• Knowledge of Galley Loading Plan (GLP), Menu Specification, Load Matrix, and Menu Cycles.
• Familiarity with various aircraft types in terms of onboard galley layout and loading restrictions.
• Excellent liaison and problem solving skills.
• Flexible in working hours and ability to work under pressure.
• Computer Literate.
• Good Communication in English (spoken and written).
• Basic knowledge of Food Safety and Airside Safety.
• Time Management Skills.

Responsibilities

• Handling of Medium/Short Haul/Private Flights, as and when required by the operations.
• Prepare, load and dispatch all assigned flights with full and complete set-up of catering services as per QCATS or Other Airlines' requirements for Passengers and Crew by coordinating with other departments.
• Ensure on time dispatching/loading of allocated flights as per GLP and Food Safety Standard.
• Check and safeguard issued Tablet/ Radio/ PPE and Temperature Probe Gun.
• Document food temperature on Critical Control Point form for each flight.
• Hand over and sign-off to Cabin Crew on board with proper documentation and explaining non-standard items to crew.
• Adhere to Ramp Safety and Marshalling of High Loaders while performing duties Airside.
• Record start and completion times of each flight/galley assignment.
• Prepare data for clear reports with facts and figures in case of Flight Delays/Accident/Incident.
• Coordinate with all concerned seniors on duty in case of Emergency or Irregularities.

Skills

Liaison skills

Problem solving

English communication

Education

High School diploma

Bachelor's degree

Job description

Qatar Airways is seeking a Customer Service Agent in Doha who will be responsible for handling short, medium haul and private flights by ensuring correct and safe loading of Aircraft, as per the Food Safety Standard and the Galley Loading Plan (GLP).

You will coordinate with multiple departments, maintain accurate documentation, and handover to Cabin Crew with proper sign‑off, while upholding ramp safety and on-time dispatch expectations in a dynamic operations environment.