Field Support Staff Job ID: 411698

Arab Solutions; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Arab Solutions is seeking a Field Support Staff to manage, maintain, and support end users’ assets, including hardware and software, during the contract period. You will perform software and OS installations, hardware setups, and printer/scanner support, while adhering to ITIL policies and delivering VIP end-user assistance.

Candidates should have a University Degree in IT, certifications (CompTIA A+, ITIL, Microsoft 365, CCNA) and at least 4 years’ desktop troubleshooting experience in a

Qualifications

• University degree in Computer/Information Technology or equivalent.
• CompTIA A+ certification.
• ITIL Foundation certification.
• Microsoft 365 certification.
• CCNA certification.

Responsibilities

• Manage, maintain and support end users' assets (hardware/software).
• Install software including Office, OS, and standard images.
• Install hardware: PC setup, printers, scanners, devices.
• Conduct workplace surveys (assets, users, locations, apps).
• Follow ITIL policies and procedures for end-user support.
• Prepare reports on end-user support calls and VIP support.

Skills

End-user support

Hardware installation

Software installation

ITIL alignment

Bilingual EN/AR

Education

University Degree in Computer/Information Technology

CompTIA A+

ITIL Foundation

Microsoft 365 Certified

CCNA

Tools

Microsoft 365

Job description

Job Role: Field Support Staff

Job Description:

• Management, maintenance and support of end users' assets, including currenthardware and software, or that which will be added during the contract period.
• Software installation: Office installation, Operating system installation, Build standardimages, Other Program installation.
• Hardware installation: PC setup, Device Check, Printer installation, Scanner installation,Printer ink.
• Conduct surveys for workplace (assets, users, locations, applications, etc.).
• Follow ITIL policies and procedures related to managing end user support.
• Prepare reports related to end user support calls.
• Provide end user VIP support.
• Provide troubleshooting of network connectivity and server issues.
• Proactively assisting with help desk duties, supporting printers, hardware, software andrelated technical issues.
• Installation and Configuration of Operating Systems on Desktops and all other MOJusers-related day-to-day software.
• Configuration Setup and Troubleshooting of Email client.
• Detecting, diagnosing and correcting computer hardware, software, and peripheralerrors.
• Keep track on the entire H/W and S/W MOJ inventory.
• Replace any hardware device which is not working.
• Ability to perform partition, drive space allocation and understand NTFS and FATpartitioning.
• Printers and peripherals support.

Requirements:

• University Degree in Computer, Information Technology, or equivalent.
• CompTIA A+ certified.
• ITIL Foundation Certified.
• Microsoft 365 Certified.
• CCNA Certified.
• At least 4 years of experience in desktop troubleshooting (hardware and software).
• Experience in supporting Windows Environment.
  Expert in supporting applications and systems and analyzing Business requirementsrelated to applications and procedures.
• Fluent in English and Arabic (English/Arabic).