F&B Retail Supervisor: Customer-First Operations Leader

Azadea Group; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Azadea Group is seeking a F&B Retail Supervisor to support F&B Managers in daily store operations, ensuring quality service and cleanliness across the retail environment in Doha, Qatar. You will supervise staff, manage stock, oversee e-commerce platforms, and assist with opening/closing procedures during peak hours.

You will lead visual merchandising, implement health and safety standards, recruit and train the team, and monitor KPIs and SLAs to maximize sales while maintaining brand guidelines.

Qualifications

• Fluency in English.
• Fluency in Arabic is a plus.
• Bachelor's degree in Hospitality Management, or a related field.
• General Experience Five to seven years of experience in F&B Operations, or a similar role.

Responsibilities

• Manage stock effectively to meet performance objectives by controlling end-of-month inventory, overseeing order placement, and coordinating promotional activities to maximize sales and minimize loss.
• Oversee the retail store image by leading visual merchandising activities in alignment with the brand's guidelines, ensuring that manpower effectively matches operational requirements.
• Ensure effective implementation of service standards and operational procedures, including the standard expiry process as per set guidelines, in addition to adhering to health and safety regulations.
• Greet, assist, and serve customers, particularly during peak hours, ensuring their needs and concerns are promptly addressed in accordance with the company's quality and customer service standards.
• Implement adequate hygiene policies and procedures, ensuring that health and safety standards are always followed.
• Supervise various restaurant operations including participating in opening and closing procedures, checking maintenance, and managing shifts.
• Manage and supervise e-commerce business platforms, monitor daily online stock availability, meet Key Performance Indicators (KPIs), and maintain agreed Service Level Agreements (SLAs).
• Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

Skills

Fluency in English

Fluency in Arabic

Education

Bachelor's degree in Hospitality Management

Tools

MS Office

Job description

Azadea Group is seeking a F&B Retail Supervisor to support F&B Managers in daily store operations, ensuring quality service and cleanliness across the retail environment in Doha, Qatar. You will supervise staff, manage stock, oversee e-commerce platforms, and assist with opening/closing procedures during peak hours.

You will lead visual merchandising, implement health and safety standards, recruit and train the team, and monitor KPIs and SLAs to maximize sales while maintaining brand guidelines.