Elite VIP Guest Experience Butler

Kempinski; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Kempinski Doha is seeking a dedicated Butler (Female) to deliver personalized services to hotel guests, including wake-up calls, delivery services, packing/unpacking assistance, and VIP greetings. You will guide guests to their rooms, explain facilities, and coordinate with Room Service for VIP amenities, maintaining Kempinski standards and guest satisfaction.

The role focuses on anticipatory service, professional demeanor, and seamless collaboration with Front Office, Guest Services, and other

Qualifications

• VIP welcoming protocol knowledge
• Excellent customer service delivery
• Ability to coordinate with departments
• Proficient with hotel systems (Office, Opera, Micros)

Responsibilities

• Provide wake-up calls, newspaper delivery, shoeshine, and guest services.
• Escort guests to rooms and explain facilities.
• Coordinate VIP fruit baskets with Room Service and replenish daily.
• Assist with packing/unpacking and luggage handling with Concierge.
• Respond to guest requests promptly and professionally per Kempinski standards.

Skills

VIP protocol

Guest service mindset

Cross-functional coordination

Communication skills

Tools

Microsoft Office

Opera

Micros

Job description

Kempinski Doha is seeking a dedicated Butler (Female) to deliver personalized services to hotel guests, including wake-up calls, delivery services, packing/unpacking assistance, and VIP greetings. You will guide guests to their rooms, explain facilities, and coordinate with Room Service for VIP amenities, maintaining Kempinski standards and guest satisfaction.

The role focuses on anticipatory service, professional demeanor, and seamless collaboration with Front Office, Guest Services, and other