Dynamic Guest Experience Specialist

Wyndham Hotels & Resorts EMEA; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Wyndham Hotels & Resorts EMEA is seeking a guest-focused hospitality professional to provide a friendly, personalised welcome and attentive service to guests in Doha. You will adapt to guests' needs, establish positive relations, and promote the hotel's F&B and services to enhance loyalty and satisfaction.

The role requires strong interpersonal skills, problem solving abilities, and a dynamic personality, with a commitment to guest-centric service and maintaining a clean, professional workplace.

Qualifications

• Good command of written and spoken English communication.
• Strong interpersonal and problem solving abilities are essentials.
• Guest oriented, service minded and attention to quality.
• Dynamic personality and a friendly approach.
• Ability to establish good relations with guests and foster loyalty.

Responsibilities

• Provide a friendly, personalised welcome and attentive service to guests, adapting to their needs and constraints
• Establish good relations with guests, offering advice and fostering customer loyalty
• Recommend and promote F&B and restaurant offers, as well as other hotel services
• Maintain cleanliness and tidiness of the workplace
• Good command of written and spoken English communication skill.

Skills

English proficiency

Interpersonal skills

Problem solving

Guest service

Dynamic personality

Job description

Wyndham Hotels & Resorts EMEA is seeking a guest-focused hospitality professional to provide a friendly, personalised welcome and attentive service to guests in Doha. You will adapt to guests' needs, establish positive relations, and promote the hotel's F&B and services to enhance loyalty and satisfaction.

The role requires strong interpersonal skills, problem solving abilities, and a dynamic personality, with a commitment to guest-centric service and maintaining a clean, professional workplace.