Dispatcher - Kitchens

Delivery Hero; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Talabat, part of the Delivery Hero Group, is seeking a Dispatch Support Lead for cloud kitchen operations. You will coordinate timely dispatch from the kitchen to riders, work with kitchen staff, riders, and customer service to ensure smooth order flow, and monitor KPI performance and compliance with safety standards.

You will supervise the dispatch team, provide training, and address issues to maintain service quality.

Qualifications

• High School diploma required.
• 2+ years dispatch/logistics experience.
• Proficient in basic data gathering and analysis.
• Ability to work flexible hours, including night, weekends and holidays.

Responsibilities

• Coordinate dispatch of food orders from kitchen to riders.
• Ensure techs and internet connections are functioning during shifts.
• Supervise and train dispatch team as needed.
• Resolve issues with orders/deliveries and coordinate with customers, riders, and service centers.
• Ensure compliance with food safety regulations and hygiene standards.
• Maintain kitchen cleanliness and perform regular food safety checks.

Skills

Basic data gathering

Dispatch operations experience

Night/weekend/holiday shifts

Cloud kitchen operations experience

Education

High School diploma

Job description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As a cloud kitchen dispatch support lead, you are responsible for coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders. Dispatch leads to work closely with kitchen staff (talabat and partners), delivery riders, partner’s suppliers, service providers, customers service, to ensure a
seamless dispatching process.
Dispatch support leads are also responsible for ensuring that kitchen Key Performance indicators are managed and achieved, techs and internet connectivity are functioning, food safety checks and inspections are carried out, administrative tasks are completed and maintaining kitchen cleanliness at all times.

• Ensures that operations shift checklist is completed as required (opening, mid and closing)
• Ensures that all techs and internet connection are functioning all throughout the shifts.
• Supervise and lead dispatch team, providing training and support as needed.
• Manage the dispatching of orders from operating partners to riders effectively.
• Resolves issues arising from orders or deliveries and coordinates with the customer,
• riders and customer service center.
• Ensure that partners comply with existing food safety regulations and maintain high
• standards of hygiene.
• Accomplish regular food safety checks and audits as per established inspection
• procedures of the kitchen.
• Ensures accurate and timely communication between customers, riders and
• dispatchers.
• Ensure that all dispatch activities comply with company policies, industry regulations, and
• safety standards.
• Reports to kitchen managers all problems that occur during the shift, and when possible,
• rectify the problems as it occured.
• Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay,
• Ensures that all kitchen visitors accomplish visitor questionnaires and health.
• declarations before allowing entry to the kitchen premise.
• Ensure compliance with company policies and industry regulations.

Qualifications

• Must Have:
• Proficient in basic computer application
• At least High School diploma
• At least 2 years experience in dispatch operations or logistics
• Proficient in basic data gathering and analysis
• Ability to work flexible hours, including night, weekends and holidays
• Nice to Have:
• Prior experience in cloud kitchen operations