Digital Transformation Manager
Snoonu
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Benefits offered by this job
Job summary
Snoonu in Qatar is seeking a Digital Transformation Manager to lead enterprise-wide initiatives that simplify and scale the business. You will work across departments to map processes, identify operational inefficiencies, and deliver measurable transformation through automation and new platforms.
The role requires 5+ years in digital transformation or related fields, strong stakeholder management, and a hands-on approach to change management and program leadership.
Qualifications
- 5+ years of experience in digital transformation, business systems, or related field.
- Proven track record delivering cross-functional transformation from discovery to adoption.
- Strong capability in process mapping, re-engineering, requirements analysis, and solution definition.
- Experience with enterprise applications, automation, integrations, or cloud platforms.
- Excellent stakeholder management with senior business and technical teams.
- Practical understanding of change management and value realisation.
Responsibilities
- Own and continuously improve the Digital Transformation roadmap.
- Identify pain points and opportunities for transformation with business teams.
- Lead current-state and future-state process mapping and redesign.
- Translate challenges into structured requirements and scalable concepts.
- Drive transformation initiatives from planning to go-live and measurement.
- Coordinate across Digital Solutions, IT, Data, Product, and external partners.
- Ensure adopted solutions deliver measurable business value.
Skills
Job description
to lead enterprise-wide initiatives that make our business simpler, faster, smarter, and more scalable. This role goes beyond implementing technology. You'll work across the business to uncover real operational challenges, redesign processes, identify opportunities for digitization and automation, and turn them into measurable transformation initiatives, from discovery and solution definition through delivery, adoption, and value realization.
- Own and continuously improve the Digital Transformation roadmap, aligned with business priorities and measurable outcomes
- Work closely with business teams to identify pain points, inefficiencies, manual processes, and opportunities for transformation.
- Lead current-state and future-state process mapping and challenge inefficient processes before introducing technology.
- Translate business challenges into structured requirements, transformation initiatives, and scalable solution concepts.
- Lead transformation initiatives from discovery and planning through implementation, UAT, go-live, adoption, and post-launch measurement.
- Coordinate across Digital Solutions, enterprise platforms, IT, Information Security, Data, Product, Technology, and external partners.
- Drive adoption and ensure implemented solutions deliver sustainable business value, not simply successful deployment.
- Establish governance around requirements, documentation, testing, readiness, and operational handover.
- Evaluate technologies, including AI, automation, low-code platforms, and cloud capabilities, based on genuine business value and feasibility.
- Lead and develop the Digital Transformation team, building strong capabilities in process improvement, business analysis, change, and transformation delivery.
- 5+ years of relevant experience in digital transformation, business systems, process improvement, enterprise applications, technology consulting, or a related field.
- Proven experience delivering cross-functional transformation initiatives from discovery through implementation and adoption.
- Strong experience in business process mapping, process re‑engineering, requirements analysis, and solution definition.
- Experience working with enterprise applications, automation, integrations, or digital platforms.
- Strong project and program management capabilities, with experience managing multiple initiatives and competing priorities.
- Excellent stakeholder management skills and the ability to work effectively with both senior business leaders and technical teams.
- Strong analytical thinking and the ability to turn complex, ambiguous business problems into structured, actionable initiatives.
- A practical understanding of change management, adoption, and business value realization.
- Experience in a high‑growth technology, e‑commerce, logistics, fintech, marketplace, or similarly fast‑paced environment.
- Exposure to ERP, CRM, HR platforms, workflow automation, low‑code solutions, AI‑enabled applications, or cloud‑based enterprise systems.
- Experience working with Agile delivery teams and modern software development lifecycles.
- Relevant certifications in project management, Agile, business analysis, process improvement, or change management.
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Be Customer Obsessed: “Focus on the customer and all else will follow.”
Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
It’s All About People: “Be a team player; together we are stronger.”
Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”
Global Vibes: Collaborate with a worldwide crew.
Brain Boosters: Learning budgets, access to courses, and tools for your growth.
Builder’s Playground: Own your tasks, own your path! We’re big on autonomy.
Flexible Time Off: We take recharging seriously. Generous leave and wellness policies.
Agile Everything: Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world‑class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Stay in the loop—connect with us on LinkedIn!
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