Senior Process Improvement Specialist

Snoonu; Al Rayyan; On-site; QAR 300,000 - 460,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Builder’s Playground

Flexible Time Off

Agile Everything

Job summary

Snoonu seeks a Senior Process Improvement Specialist to drive operational excellence across its Super App ecosystem. You will lead hands-on optimization in operations, customer experience, and support functions, delivering measurable improvements.

You will partner with Operations, Product, Tech, and CX to redesign processes, embed data-driven change, and coach teams in continuous improvement methodologies, including Lean Six Sigma and Kaizen.

Qualifications

• Hands-on process improvement across operations, customer experience, and support.
• Define and track KPIs, build dashboards, and support governance.
• Lead end-to-end improvement projects in fast-paced environments.
• Partner with cross-functional teams to implement data-driven changes.
• Mentor and coach teams on continuous improvement tools and methods.

Responsibilities

• Lead and deliver cross-functional process improvement initiatives.
• Assess, map, redesign, and optimize end-to-end processes for speed and quality.
• Apply Lean Six Sigma and Kaizen to drive sustainable improvements.
• Define KPIs and contribute to dashboards and governance routines.
• Coach teams on continuous improvement tools and ways of working.

Skills

Process improvement

Operational excellence

Change management

Data-driven decision making

Cross-functional collaboration

Voice of the Customer

Project management

Education

Lean Six Sigma certification

Bachelor's degree in related field

Tools

DMAIC

VSM

PDCA

Kaizen

Automation tools familiarity

Job description

Welcome to Your Next Adventure!

The Senior Process Improvement Specialist plays a key role in driving operational excellence across Snoonu’s Super App ecosystem. This role focuses on hands‑on process optimization, helping make the organization faster, smarter and more scalable by improving how work gets done across operations, customer experience, and support functions.

This role partners closely with cross‑functional teams to redesign processes, deliver measurable improvements, and embed a practical culture of continuous improvement grounded in data, customer insight, and frontline engagement.

What You’ll Get Your Hands On

• Lead and deliver process improvement initiatives across operational domains, aligned to business priorities.
• Assess, map, redesign, and optimize end‑to‑end processes to improve speed handle times of cases, quality, scalability, and cost efficiency.
• Apply Lean, Six Sigma and Kaizen (or similar) methodologies to solve problems and drive sustainable improvements.
• Define and track KPIs, contribute to performance dashboards, and support governance routines to ensure impact.
• Act as a change agent within projects, supporting adoption of new ways of working across teams.
• Use Voice of the Customer (VoC) insights and data analysis to identify root causes and improve customer experience outcomes.
• Partner with Operations, Product, Tech, and CX teams to implement practical, data‑driven improvements.
• Coach team members and process owners on continuous improvement tools and ways of working.
• Identify bottlenecks, inefficiencies, and operational risks and how to mitigate them - Using Ai to improve and speed handle times of cases
• Design and implement scalable process improvements around supply- Drivers, Restaurants, Supply
• Standardize operational procedures across People Ops and Ops

The Magic You Bring

• Strong experience in process improvement, operational excellence, or continuous improvement roles.
• Hands‑on expertise in Lean Six Sigma, DMAIC, VSM, PDCA, Kaizen, and related methodologies.
• Proven ability to deliver end‑to‑end process improvement projects in fast‑paced operational environments.
• Solid stakeholder management and change support skills, with the ability to influence without authority.
• Data‑driven mindset, comfortable defining KPIs and translating insights into actionable improvements.
• Customer‑centric approach, using feedback and VoC data to guide priorities.
• Exposure to digital transformation, automation, or process enablement tools.
• Lean Six Sigma or Operational Excellence certifications.

Bonus Points If You Have

• Clear communicator who can work effectively with both leadership stakeholders and frontline teams.
• Experience in logistics, delivery, aviation, or high‑volume service operations.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It’s All About People: “Be a team player; together we are stronger.”

Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world‑class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together