Middle Salesforce Engineer II

سنونو; Doha; On-site; QAR 201,000 - 335,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Builder’s Playground

Flexible Time Off

Agile Everything

Job summary

Snoonu is seeking a Salesforce professional to own the architecture, customization, and maintenance of our Salesforce platform across operations, sales, support, and marketing. You will design scalable Service Cloud solutions and build APIs for internal systems.

You will collaborate with engineering, product, and business teams to implement automation, governance, and robust data security, while mentoring junior admins and developers in a fast-growing startup environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Salesforce Platform Developer I (required) and Platform Developer II (preferred) certifications.
• Expertise in Salesforce Service Cloud, Apex, Lightning Components, SOQL, and REST/SOAP API integrations.
• Proven experience building custom objects, workflows, validation rules, triggers, and advanced automation.
• Solid understanding of user management, permission sets, role hierarchies, and data sharing models.

Responsibilities

• Own the architecture, customization, and maintenance of our Salesforce platform to support operations, sales, support, and marketing teams.
• Design and implement scalable solutions in Salesforce Service Cloud, including case management workflows, automation rules, and integrations.
• Collaborate cross-functionally with engineering, product, and business teams to design solutions that align with both technical and operational goals.
• Build and maintain APIs and external integrations between Salesforce and other internal systems.
• Ensure high-quality code through best practices in Apex, Lightning Components, SOQL, and Flow Builder.
• Develop and enforce data governance, access control, and user role strategies across the Salesforce instance.
• Identify inefficiencies in existing workflows and implement automation using Flows, and custom Apex triggers.
• Troubleshoot and resolve system issues, bugs, and performance bottlenecks.
• Maintain comprehensive documentation for technical decisions, customizations, and business logic implemented in Salesforce.
• Provide mentorship and guidance to junior Salesforce admins and developers as needed

Skills

Salesforce Platform

Apex

Lightning Components

SOQL

API Integrations

Service Cloud

Data governance

Troubleshooting

CI/CD

Education

Bachelor's degree in Computer Science / Information Systems

Tools

SFDX

CI/CD

Change Sets

Zendesk

Intercom

EvaluAgent

Slack API

Draw.io

Job description

What You’ll Get Your Hands On

• Own the architecture, customization, and maintenance of our Salesforce platform to support operations, sales, support, and marketing teams.


• Design and implement scalable solutions in Salesforce Service Cloud, including case management workflows, automation rules, and integrations.


• Collaborate cross-functionally with engineering, product, and business teams to design solutions that align with both technical and operational goals.


• Build and maintain APIs and external integrations between Salesforce and other internal systems (e.g., chat platforms, CRMs, data platforms).


• Ensure high-quality code through best practices in Apex, Lightning Components, SOQL, and Flow Builder.


• Develop and enforce data governance, access control, and user role strategies across the Salesforce instance.


• Identify inefficiencies in existing workflows and implement automation using Flows, and custom Apex triggers.


• Troubleshoot and resolve system issues, bugs, and performance bottlenecks.


• Maintain comprehensive documentation for technical decisions, customizations, and business logic implemented in Salesforce.


• Provide mentorship and guidance to junior Salesforce admins and developers as needed

The Magic You Bring

• Bachelor’s degree in Computer Science, Information Systems, or a related field.


• Salesforce Platform Developer I (required) and Platform Developer II (preferred) certifications.


• Expertise in Salesforce Service Cloud, Apex, Lightning Components, SOQL, and REST/SOAP API integrations.


• Proven experience building custom objects, workflows, validation rules, triggers, and advanced automation.


• Solid understanding of user management, permission sets, role hierarchies, and data sharing models.


• Experience with Salesforce deployment tools (Change Sets, SFDX, CI/CD pipelines).


• Strong troubleshooting skills with the ability to diagnose and resolve complex system issues.


• Experience working in Agile environments and collaborating closely with cross-functional teams.


• Experience integrating Salesforce with customer service tools (e.g., Zendesk, Intercom, EvaluAgent).


• Familiarity with Slack API, messaging platforms, or chatbot integrations with Salesforce.


• Prior experience in a high-growth startup or scaling environment.


• Understanding of data synchronization between Salesforce and BI platforms.


• Proficiency in using tools like Miro, Lucidchart, or Draw.io for systems design and process mapping.


• Ability to translate business needs into technical solutions with a customer-first mindset.


• Experience with AWS

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

• Be Customer Obsessed: “Focus on the customer and all else will follow.”


• Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”


• Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”


• Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”


• Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”


• It’s All About People: “Be a team player; together we are stronger.”


• Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.


• Brain Boosters – Learning budgets, access to courses, and tools for your growth.


• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.


• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.


• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.