Customer Service Supervisor/Sales

Taleen Medical Center; Doha; On-site; QAR 80,000 - 120,000; Full time

Job summary

Taleen Medical Center in Doha, Qatar is seeking a Customer Service Supervisor/Sales to lead day-to-day service delivery on-site. You will guide front-line staff, ensure patient satisfaction, handle escalations, and uphold service standards while promoting center services.

The role requires strong supervisory and communication skills, experience in healthcare or service settings, and the ability to work in a fast-paced, patient-facing environment on-site in Doha.

Qualifications

• Strong supervisory capabilities including team leadership and coaching.
• Experience managing customer service delivery and maintaining quality standards.
• Ability to resolve issues effectively and ensure positive patient experiences.

Responsibilities

• Oversee daily customer service operations on-site in Doha.
• Supervise front-line staff and guide performance and coaching.
• Resolve escalated inquiries or concerns and uphold service standards and policies.
• Promote Taleen Medical Center services and support sales initiatives.
• Collaborate with clinical and administrative teams to improve patient engagement.
• Prepare regular performance reports and contribute to process improvements.

Skills

Supervisory Skills

Customer Service Management

Customer Service

Communication Skills

Healthcare experience

Education

Diploma/Degree in Business or Healthcare Admin

Tools

CRM Tools

Job description

Company Description Taleen Medical Center is a healthcare provider based in Doha, Qatar, focused on delivering high-quality medical services and patient-centered care. The center aims to offer accessible and reliable health services to the local community in a safe and professional environment. Team members work collaboratively to ensure that patients receive respectful, efficient, and compassionate care. Taleen Medical Center values integrity, service excellence, and continuous improvement in all aspects of its operations.

Role Description The Customer Service Supervisor/Sales role is a full-time, on-site position based in Doha, Qatar. This role oversees daily customer service operations, guiding and supporting front-line staff to ensure consistent, high-quality service and patient satisfaction. Responsibilities include supervising customer service activities, resolving escalated inquiries or concerns, and maintaining service standards and policies. The role also involves promoting medical center services, supporting sales initiatives, and identifying opportunities to enhance patient engagement and retention. The supervisor collaborates with clinical and administrative teams, prepares regular performance reports, and contributes to process improvements that optimize patient experience and service efficiency.

Qualifications

• Candidates should possess strong Supervisory Skills, including team leadership, performance monitoring, and coaching.
• Candidates should possess Customer Service Management and Customer Service skills to oversee service delivery and maintain quality standards.
• Candidates should possess Customer Support and Customer Satisfaction skills to resolve issues effectively and ensure positive patient experiences.
• Strong communication and interpersonal skills, with the ability to interact professionally with patients, families, and staff.
• Experience in healthcare, clinic, or service-oriented environments is preferred.
• Ability to work on-site full-time in Doha, Qatar, and manage a fast-paced, patient-facing environment.
• Proficiency in basic computer systems and customer service software; knowledge of CRM tools is an advantage.
• Relevant diploma or degree in business, healthcare administration, or a related field is beneficial.