Healthcare Customer Service Supervisor: Patient Experience

Taleen Medical Center; Doha; In loco; QAR 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

Taleen Medical Center in Doha, Qatar is seeking a Customer Service Supervisor/Sales to lead day-to-day service delivery on-site. You will guide front-line staff, ensure patient satisfaction, handle escalations, and uphold service standards while promoting center services.

The role requires strong supervisory and communication skills, experience in healthcare or service settings, and the ability to work in a fast-paced, patient-facing environment on-site in Doha.

Competenze

• Strong supervisory capabilities including team leadership and coaching.
• Experience managing customer service delivery and maintaining quality standards.
• Ability to resolve issues effectively and ensure positive patient experiences.

Mansioni

• Oversee daily customer service operations on-site in Doha.
• Supervise front-line staff and guide performance and coaching.
• Resolve escalated inquiries or concerns and uphold service standards and policies.
• Promote Taleen Medical Center services and support sales initiatives.
• Collaborate with clinical and administrative teams to improve patient engagement.
• Prepare regular performance reports and contribute to process improvements.

Conoscenze

Supervisory Skills

Customer Service Management

Customer Service

Communication Skills

Healthcare experience

Formazione

Diploma/Degree in Business or Healthcare Admin

Strumenti

CRM Tools

Descrizione del lavoro

Taleen Medical Center in Doha, Qatar is seeking a Customer Service Supervisor/Sales to lead day-to-day service delivery on-site. You will guide front-line staff, ensure patient satisfaction, handle escalations, and uphold service standards while promoting center services.

The role requires strong supervisory and communication skills, experience in healthcare or service settings, and the ability to work in a fast-paced, patient-facing environment on-site in Doha.