Public Relations & Patient Affairs Manager

Client of Alliance Recruitment Agency; Doha; On-site; QAR 360,000 - 540,000; Full time

Job summary

Client of Alliance Recruitment Agency in Qatar seeks a senior Public Relations and Communications leader for a hospital setting. You will drive PR strategy, patient affairs, and call center operations to support patient experience and corporate communications.

Ideal candidate has 8–10 years' progressive experience in healthcare or related fields, leadership experience, and knowledge of Qatar's health environment with strong stakeholder networks; Arabic and English proficiency preferred.

Qualifications

• Public relations strategy and reputation management.
• Patient affairs advocacy and experience management.
• Call center operations and team leadership.
• Complaint handling, escalation management and service recovery.
• Media relations, crisis communication and stakeholder engagement.

Skills

Public relations strategy

Patient affairs management

Call center operations

Complaint handling

Media relations

Education

Bachelor's degree in Public Relations, Communications, Marketing, Business Administration, Healthcare Administration or related discipline

Master's degree in Public Relations, Communications, Business Administration or Healthcare Management

Job description

Education Bachelor s degree in Public Relations Communications Marketing Business Administration Healthcare Administration or a related discipline from a recognised university A master s degree in Public Relations Communications Business Administration or Healthcare Management is preferred Experience Minimum 8 10 years of progressive experience in public relations patient affairs customer service or corporate communications At least 3 5 years of experience in a managerial or leadership role Mandatory experience in the hospital or healthcare sector including patient experience complaint resolution and call center operations Knowledge of Qatar s healthcare environment and established local stakeholder networks is preferred Candidates currently available in Qatar will be prioritised due to the urgent hiring requirement Freshers will not be considered Specialised Training Certifications or training in public relations patient experience customer service complaint management call center operations crisis communication or healthcare quality are advantageous Key Competencies Public relations strategy and reputation management Patient affairs advocacy and experience management Call center operations and team leadership Complaint handling escalation management and service recovery Media relations crisis communication and stakeholder engagement Government relations community outreach and event coordination Service-level monitoring quality assurance and performance reporting Patient satisfaction analysis and continuous service improvement Team coaching decision-making and cross-functional collaboration Confidentiality cultural awareness diplomacy and professional judgement Personal Attributes Professional diplomatic empathetic and service-oriented Strong leadership accountability and problem-solving abilities Resilient and capable of handling sensitive situations calmly Committed to patient satisfaction confidentiality and service excellence Able to collaborate effectively with clinical teams senior management and external stakeholders Communication Skills Excellent verbal and written communication skills in both Arabic and English Strong media relations negotiation presentation and stakeholder-management skills Ability to communicate professionally and respectfully with patients families healthcare professionals senior leadership government entities media representatives and community partners strong C

Education

Bachelor s degree in Public Relations, Communications, Marketing, Business Administration, Healthcare Administration or a related discipline from a recognised university. A master s degree in Public Relations, Communications, Business Administration or Healthcare Management is preferred.

Experience

Minimum 8 10 years of progressive experience in public relations, patient affairs, customer service or corporate communications. At least 3 5 years of experience in a managerial or leadership role. Mandatory experience in the hospital or healthcare sector, including patient experience, complaint resolution and call center operations. Knowledge of Qatar s healthcare environment and established local stakeholder networks is preferred. Candidates currently available in Qatar will be prioritised due to the urgent hiring requirement. Freshers will not be considered.

Specialised Training Certifications or training

Specialised Training Certifications or training in public relations, patient experience, customer service, complaint management, call center operations, crisis communication or healthcare quality are advantageous.

Key Competencies

• Public relations strategy and reputation management.
• Patient affairs, advocacy and experience management.
• Call center operations and team leadership.
• Complaint handling, escalation management and service recovery.
• Media relations, crisis communication and stakeholder engagement.
• Government relations, community outreach and event coordination.
• Service-level monitoring, quality assurance and performance reporting.
• Patient satisfaction analysis and continuous service improvement.
• Team coaching, decision-making and cross-functional collaboration.
• Confidentiality, cultural awareness, diplomacy and professional judgement.

Personal Attributes

Professional, diplomatic, empathetic and service-oriented. Strong leadership, accountability and problem-solving abilities. Resilient and capable of handling sensitive situations calmly. Committed to patient satisfaction, confidentiality and service excellence. Able to collaborate effectively with clinical teams, senior management and external stakeholders.

Communication Skills

Excellent verbal and written communication skills in both Arabic and English. Strong media relations, negotiation, presentation and stakeholder-management skills. Ability to communicate professionally and respectfully with patients, families, healthcare professionals, senior leadership, government entities, media representatives and community partners.