Customer Relations Specialist – Ocean Freight

Ocean Freight; Doha; On-site; QAR 91,000 - 109,000; Full time

Job summary

Ocean Freight is urgently hiring a Customer Relations Specialist in Qatar. The role focuses on forwarding logistics, OFR product knowledge, and delivering excellent customer service. You will handle inbound calls and emails, support cross-selling, and pass qualified leads to the sales team.

Candidates must be available in Qatar with a transferable visa. Salary is 9,000 QR all in, and a Qatar-specific visa transfer is required. Immediate start preferred.

Qualifications

• Knowledge of forwarding logistics and OFR products
• Experience with customer service processes and systems
• Excellent telephone and e-mail communication skills
• Ability to perform up- and cross-selling from inbound calls and pass leads to sales

Responsibilities

• Performs up- and cross-selling for existing customers and passes on leads to sales

Skills

Forwarding knowledge

Customer service

Telephone skills

Upselling

Job description

Urgent Hiring ( Must be Available in Qatar)

Customer Relations Specialist - Ocean Freight

• Good knowledge of forwarding business (Logistics) , OFR product and business systems
• Good knowledge of Customer Service processes and systems
• Good telephone and E-mail skills
• Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to sales

QID must be valid for 6 months
Transferable visa
Salary is 9,000 QR All in