Customer Lifecycle & Growth Lead

Ooredoo Fintech; Doha; On-site; QAR 437,000 - 655,000; Full time

Job summary

Ooredoo Fintech is hiring a Customer Value & Lifecycle Manager to own end-to-end customer journeys—from onboarding to wallet adoption and cross-sell—across Qatar, Oman, Tunisia, Maldives and future markets.

You will design data-driven lifecycle strategies, build CLV models, and lead campaigns aligned to measurable revenue outcomes, focusing on retention, engagement, and portfolio health.

Qualifications

• Bachelor's degree required in business, marketing or finance.
• MBA or equivalent postgraduate qualification is a strong plus.
• 5–8 years of experience in customer lifecycle management, CRM strategy, or customer value management within fintech, banking or telecoms.

Responsibilities

• Define and own the customer lifecycle framework across all markets, mapping the journey from acquisition to activation, engagement and cross-sell.
• Build and maintain customer lifetime value models to identify high-value segments and predict churn risk.
• Design data-driven lifecycle campaign briefs for central marketing and country teams with measurable revenue outcomes.
• Lead the commercial strategy for wallet adoption with incentive structures, activation triggers and multi-product propositions.
• Identify and size cross-sell opportunities across the product portfolio with P&L projections and conversion modeling.
• Monitor and report lifecycle KPIs across markets and provide actionable recommendations to stakeholders.
• Oversee and manage the commercial budget to maximize ROI and lower retention costs.
• Partner with central marketing and local teams to architect the commercial calendar and campaign sequencing.
• Evaluate ongoing initiatives to ensure engagement translates into revenue growth and customer stickiness.

Skills

Lifecycle management

CRM strategy

Customer value management

Cross-sell optimization

Education

Bachelor's degree in Business/Marketing/Finance

MBA preferred

Job description

Ooredoo Fintech is hiring a Customer Value & Lifecycle Manager to own end-to-end customer journeys—from onboarding to wallet adoption and cross-sell—across Qatar, Oman, Tunisia, Maldives and future markets.

You will design data-driven lifecycle strategies, build CLV models, and lead campaigns aligned to measurable revenue outcomes, focusing on retention, engagement, and portfolio health.