Concierge Agent at Chedi Hospitality

Chedi Hospitality; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Chedi Hospitality in Doha, DAW, QA is seeking a Concierge Agent to welcome guests and deliver personalized, anticipatory service with a close eye for detail. This on-site, full-time role offers opportunities for growth within a luxury hospitality environment.

You will provide information on local attractions, arrange reservations and transport, and coordinate special occasions in collaboration with hotel teams.

Qualifications

• High school diploma or equivalent; hospitality management qualification is an advantage.
• Previous experience in Concierge, Front Office, Guest Relations or customer service in a luxury hotel is preferred.
• Excellent communication and interpersonal skills with guest-service orientation.
• Professional appearance with confidentiality and discretion.
• Strong organizational, multitasking and problem-solving skills.
• Good knowledge of local attractions, transport, shopping and entertainment.
• Proficiency in Microsoft Office and hotel PMS is an advantage.
• Fluency in English required; additional languages are advantageous.

Responsibilities

• Welcome guests in a warm, courteous, and professional manner, delivering personalized service.
• Provide accurate information about hotel facilities, services and local attractions.
• Arrange restaurant reservations, transportation, tours, tickets and other guest requests promptly.
• Anticipate guest needs and provide personalized recommendations to enhance the guest experience.
• Coordinate special occasions and bespoke guest arrangements with relevant departments.
• Handle guest requests, concerns and complaints professionally, ensuring timely resolution.
• Liaise with hotel departments to ensure seamless service delivery.
• Maintain a clean, organized Concierge Desk at all times.
• Keep up to date with local events and destination information.
• Promote hotel facilities and services and identify opportunities to enhance the guest experience.

Skills

Communication skills

Guest relations

Discretion

Organizational skills

Multitasking

Problem solving

Local knowledge

English fluency

Education

High school diploma

Hospitality Management qualification

Tools

Microsoft Office

Hotel property management systems

Job description

Apply for Concierge Agent at Chedi Hospitality in Doha, DAW, QA. This Full time on site position offers great opportunities for career growth.

Concierge Agent Job Qualifications

• High school diploma or equivalent; a qualification in Hospitality Management or a related field is an advantage.
• Previous experience in Concierge, Front Office, Guest Relations, or a customer service role within a luxury hotel is preferred.
• Excellent communication and interpersonal skills with a strong guest service orientation.
• Professional appearance with the ability to maintain confidentiality and discretion.
• Strong organizational, multitasking, and problem-solving skills.
• Good knowledge of local attractions, restaurants, transportation, shopping, and entertainment.
• Proficiency in Microsoft Office and hotel property management systems is an advantage.
• Fluency in English is required; additional language skills are an advantage.

Key Areas of Responsibility

Guest Services & Operations

• Welcome guests in a warm, courteous, and professional manner, delivering personalized and anticipatory service.
• Provide accurate information about hotel facilities, services, local attractions, restaurants, transportation, shopping, and entertainment.
• Arrange restaurant reservations, transportation, sightseeing tours, tickets, and other guest requests promptly and efficiently.
• Anticipate guest needs and provide personalized recommendations to enhance the overall guest experience.
• Coordinate special occasions, celebrations, and bespoke guest arrangements in collaboration with the relevant departments.
• Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and guest satisfaction.
• Liaise effectively with all hotel departments to ensure seamless service delivery.
• Maintain a clean, organized, and professional Concierge Desk at all times.
• Keep up to date with local events, attractions, and destination information to provide accurate recommendations.
• Promote the hotel's facilities and services while identifying opportunities to enhance the guest experience.

Administration

• Maintain accurate records of guest requests, reservations, messages, and concierge activities.
• Ensure all guest information is handled with the highest level of confidentiality.
• Report guest feedback, operational concerns, and unusual incidents to the Front Office Manager.

Teamwork & Development

• Attend departmental briefings, meetings, and training sessions as required.
• Build and maintain professional relationships with colleagues, business partners, and external service providers.
• Support the hotel's service culture by demonstrating GHM's values and contributing positively to the team.

Policies, Health & Safety

• Comply with all hotel policies, grooming standards, and departmental procedures.
• Maintain the highest standards of professionalism, ethics, and personal presentation.
• Follow all health, safety, fire, and emergency procedures.
• Carry out any other reasonable duties assigned by the Front Office Manager.