Call Center Supervisor – F&B Industry

Withstand Group; Doha; On-site; QAR 89,000 - 156,000; Full time

Job summary

Withstand Group in Doha, Qatar is seeking a proactive Call Center Operations Manager to supervise daily activities and lead the customer service team in a fast-paced food service environment.

You will coordinate with Talabat, Snoonu, Rafeeq and Keeta to ensure smooth order processing, monitor performance, handle escalations, and drive service improvements while reporting to the Call Center Manager.

Qualifications

• 5-6 years of F&B call center management experience.
• Hands-on experience with food delivery platforms Talabat, Snoonu, Rafeeq and Keeta.
• Arabic-speaking candidates will have an added advantage.

Responsibilities

• Supervise daily call center operations and manage the customer service team
• Monitor incoming orders, customer inquiries, complaints, cancellations and delivery-related issues
• Coordinate with food delivery platforms such as Talabat Snoonu Rafeeq and Keeta
• Monitor team performance, response times, service quality and customer satisfaction
• Handle escalated customer complaints and ensure timely resolution
• Coordinate with restaurant branches and operations teams to ensure smooth order processing
• Support team training, performance monitoring and service improvement
• Prepare daily operational reports and report issues to the Call Center Manager

Skills

F&B Call Center Management

Arabic language

Team leadership

Tools

Talabat

Snoonu

Rafeeq

Keeta

Job description

Supervise daily call center operations and manage the customer service team Monitor incoming orders customer inquiries complaints cancellations and delivery-related issues Coordinate with food delivery platforms such as Talabat Snoonu Rafeeq and Keeta Monitor team performance response times service quality and customer satisfaction Handle escalated customer complaints and ensure timely resolution Coordinate with restaurant branches and operations teams to ensure smooth order processing Support team training performance monitoring and service improvement Prepare daily operational reports and report issues to the Call Center Manager

5-6 years of of F&B industry experience in call center operations as Manager Hands-on experience with food delivery platforms such as Talabat, Snoonu, Rafeeq, and Keeta is mandatory Arabic-speaking candidates will have an added advantage Must be currently residing in Qatar with a valid QID.