Call Center Manager – F&B Industry

Withstand Group; Doha; On-site; QAR 90,000 - 150,000; Full time

Job summary

Withstand Group in Doha, Qatar is seeking an experienced Call Center Operations Manager to lead daily customer service operations, supervise the team, and coordinate with delivery platforms.

You will monitor performance, handle escalations, and work with restaurant branches to ensure smooth order processing and timely resolutions.

Qualifications

• 5–6 years of relevant experience in call center operations.
• Minimum 2–3 years of F&B industry experience in Qatar is mandatory.
• Hands-on experience managing food delivery platforms such as Talabat, Snoonu, Rafeeq and Keeta.
• Arabic speaking is an added advantage.
• Candidates must be currently residing in Qatar with a valid QID.

Responsibilities

• Manage daily call center operations and supervise the customer service team.
• Oversee orders, customer inquiries, complaints, cancellations and delivery-related issues.
• Coordinate with food delivery platforms such as Talabat, Snoonu, Rafeeq and Keeta.
• Monitor team performance, service quality, response times and customer satisfaction.
• Resolve escalated customer complaints and ensure timely solutions.
• Coordinate with restaurant branches and operations teams to ensure smooth order processing.
• Prepare performance reports and implement improvements to enhance operational efficiency.

Tools

Talabat

Snoonu

Rafeeq

Keeta

Job description

Job Responsibilities

• Manage daily call center operations and supervise the customer service team.
• Oversee orders, customer inquiries, complaints, cancellations and delivery-related issues.
• Coordinate with food delivery platforms such as Talabat, Snoonu, Rafeeq and Keeta.
• Monitor team performance, service quality, response times and customer satisfaction.
• Resolve escalated customer complaints and ensure timely solutions.
• Coordinate with restaurant branches and operations teams to ensure smooth order processing.
• Prepare performance reports and implement improvements to enhance operational efficiency.

Qualifications

• 5–6 years of relevant experience in call center operations, preferably in the F&B industry.
• Minimum 2–3 years of F&B industry experience in Qatar is mandatory.
• Hands-on experience managing food delivery platforms such as Talabat, Snoonu, Rafeeq and Keeta.
• Arabic speaking is an added advantage.
• Candidates must be currently residing in Qatar with a valid QID.