Business Analyst (IT)

Qatar Airways; Doha; On-site; QAR 180,000 - 260,000; Full time

Job summary

Qatar Airways invites a skilled Business Analyst to join its agile delivery team in Doha. You will drive requirements engineering, collaborate with cross-functional teams, and ensure customer-centered, value-driven solutions for our commercial operations.

You will elicit and document business requirements, engage stakeholders across commercial and IT, analyze processes with BPMN/UML, and contribute to UX design and QA.

Qualifications

• Bachelor's in Engineering, CS, Mathematics, Sciences, Commerce or related major with 5+ years of job-related experience.
• Alternative: High School/Vocational/Diploma with at least 6+ years of job-related experience.
• Strong analytical skills, effective communication, and ability to work in multicultural teams.
• Hands-on experience with agile delivery (Scrum, Kanban, SAFe or similar frameworks).
• Strong facilitation, communication, and stakeholder management skills.
• Experience with requirements analysis, process modeling (UML/BPMN), and backlog management tools (JIRA, Azure DevOps,Draw.io,Visio).

Responsibilities

• Requirements Management: Elicit, analyze, and document business requirements, user stories, and acceptance criteria with stakeholders.
• Stakeholder Engagement: Build relationships with commercial, IT, and external partners to translate needs into requirements.
• Problem Analysis: Identify root causes and facilitate effective solutions using RCA and PFC.
• Process Analysis: Analyze and optimize processes using BPMN and UML modeling.
• Wireframing and User Experience: Define mock-ups and deliver high quality UI UX designs with UX/dev teams.
• Agile Delivery: Participate in agile ceremonies and refine the product backlog.
• Backlog Support: Refine and prioritize the backlog aligned with business goals.
• Quality Assurance: Define acceptance criteria, support UAT, ensure deliverables meet quality.
• Change Enablement: Support change management and post go-live training.
• Continuous Learning: Embrace learning and improvement within the pod.

Skills

Analytical skills

Communication skills

Agile delivery experience

Facilitation

Backlog management

Education

Bachelor's in Engineering/CS/Math/Sciences/Commerce

High School/Vocational/Diploma + 6+ years experience

Tools

JIRA

Azure DevOps

Draw.io

Visio

Job description

Description

About the Role:

If you are passionate about enabling digital transformation through business analysis in the commercial airline space, then this role might be the right fit for you. We are looking for a skilled and experienced Business Analyst to join our agile delivery team, working in a scaled agile environment to deliver impactful solutions for our commercial teams. You will collaborate with cross-functional teams, drive requirements engineering, and help ensure our agile delivery is efficient, customer-centric and value driven.

Key Responsibilities:

• Requirements Management: Elicit, analyze, and document business requirements, user stories, and acceptance criteria in close collaboration with business and IT stakeholders.
• Stakeholder Engagement: Build strong relationships with commercial, IT, and external partners to understand needs and objectives and translate them into actionable requirements.
• Problem Analysis: Identify root causes of business problems and facilitate effective solutions using techniques such as RCA and PFC.
• Process Analysis: Analyze and optimize business processes (as-is and to-be) using techniques such as BPMN and UML modeling.
• Wireframing and User Experience: Collaborate with UX and development teams to define mock-ups and deliver high quality UI UX designs.
• Agile Delivery: Work as a core member of a agile delivery pod, participating in agile ceremonies (PI planning, stand-ups, sprint planning, reviews, retrospectives and OKRs').
• Backlog Support: Refine and prioritize the product backlog, ensuring clarity and alignment with business goals and commercial strategy.
• Quality Assurance: Collaborate with QA and development teams to define acceptance criteria, support UAT, and ensure high-quality deliverables.
• Change Enablement: Support change management, business roll-out, and provide post go-live support and training.
• Continuous Learning and Improvement: Embrace a culture of learning, experimentation, feedback and improvement within the pod.

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.

Qualification

Qualifications:

• Bachelor's in Engineering, Computer Science, Mathematics, Sciences, Commerce, or relevant major with at least 5+ years of job-related experience OR High School/Vocational/Diploma with at least 6+ years of job-related experience.
• Strong analytical skills, effective communication, and ability to work in multicultural teams
• Hands-on experience with agile delivery (Scrum, Kanban, SAFe or similar frameworks).
• Strong facilitation, communication, and stakeholder management skills.
• Experience with requirements analysis, process modeling (UML/BPMN), and backlog management tools (JIRA, Azure DevOps,Draw.io,Visio etc).

Preferred Qualifications

• Business Analysis certifications (ECBA, CCBA, CBAP, IREB, BCS etc)
• Agile certifications (CSPO,CSM SAFe Practitioner, CPOA, etc.).
• Commercial acumen and understanding of airline B2B digital solutions in sales, marketing, or customer experience domains.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community