Business Analyst IT - Qatar Airways - Doha, Qatar

Qatar Airways; Qatar; On-site; QAR 133,920 - 178,560; Full time

Benefits offered by this job

Career growth opportunities

Collaborative work environment

Participation in digital transformation programs

Job summary

Qatar Airways is seeking a Business Analyst IT in Doha to support digital transformation initiatives by translating business needs into effective solutions. With a focus on collaboration within agile practices, the analyst will foster relationships across teams to optimize processes and improve customer experience.

The ideal candidate will possess a degree in relevant fields and have at least 5 years of experience. Strong analytical skills and familiarity with tools like JIRA and Azure DevOps are preferred. Join us at Qatar Airways, a globally recognized airline, for career growth opportunities.

Qualifications

• Bachelor's degree or diploma with relevant experience (5-6 years).
• Strong analytical and communication skills.
• Hands-on experience with agile delivery methodologies.

Responsibilities

• Document business requirements and user stories.
• Build relationships with commercial teams and IT partners.
• Analyze and optimize business processes.
• Collaborate with UX and development teams for wireframes.
• Participate in agile delivery pods and planning activities.

Skills

Analytical skills

Communication skills

Stakeholder management

Agile delivery

Requirements analysis

Process modeling

Education

Bachelor's degree in engineering, computer science, mathematics, sciences, commerce

Tools

JIRA

Azure DevOps

Draw.io

Visio

Job description

Business Analyst IT - Qatar Airways - Doha, Qatar

Position Overview:Business Analyst IT roles in Doha, Qatar support digital transformation initiatives within Qatar Airways by translating commercial and technology needs into high-impact, value-driven solutions. This role works in a scaled agile environment, partnering with commercial and IT teams to deliver customer-centric digital capabilities across airline business functions.

Job Details:Country: QatarCity: DohaIndustry: Airlines/AviationFunction: Business Analysis-ResearchSalary: 12000-16000 monthly (Market estimated)Gender: AnyCandidate Nationality: AnyJob Type: Full-time

Key Responsibilities

• Elicit, analyze, and document business requirements, user stories, and acceptance criteria in collaboration with business and IT stakeholders
• Build strong relationships with commercial teams, IT partners, and external vendors to translate business objectives into actionable requirements
• Identify root causes of business challenges and facilitate effective solutions using structured analysis techniques
• Analyze and optimize as‑is and to‑be business processes using UML and BPMN modeling approaches
• Collaborate with UX and development teams to define wireframes, mock‑ups, and user experience requirements
• Actively participate in agile delivery pods, including PI planning, sprint planning, stand‑ups, reviews, retrospectives, and OKRs
• Refine and prioritize product backlogs to ensure alignment with commercial strategy and delivery objectives
• Support quality assurance activities, define acceptance criteria, and assist with UAT to ensure high‑quality deliverables
• Support change enablement, business roll‑out activities, post go‑live support, and end‑user training
• Promote continuous learning, feedback, and improvement within the agile delivery environment

Ideal Profile

• Bachelor's degree in engineering, computer science, mathematics, sciences, commerce, or a related field with at least 5 years of relevant experience, or diploma qualification with at least 6 years of experience
• Strong analytical, communication, and stakeholder management skills within multicultural environments
• Hands‑on experience with agile delivery frameworks such as Scrum, Kanban, or SAFe
• Proven experience in requirements analysis, process modeling, and backlog management
• Practical knowledge of tools such as JIRA, Azure DevOps, Draw.io, and Visio

Preferred Qualifications

• Business analysis certifications such as ECBA, CCBA, CBAP, IREB, or BCS
• Agile certifications including CSPO, CSM, SAFe Practitioner, or equivalent
• Commercial acumen with exposure to airline B2B digital solutions in sales, marketing, or customer experience domains

Why Join Us

• Be part of a forward‑looking digital transformation program within a leading global airline
• Work in a collaborative, agile environment delivering enterprise‑scale commercial solutions
• Access career growth opportunities within a diverse and international workforce in Doha, Qatar

About the Company

Qatar Airways is a globally recognized airline group headquartered in Doha, operating across aviation and related businesses worldwide. Known for innovation, operational excellence, and rapid growth, the group continues to invest in advanced digital platforms to enhance customer experience and commercial performance across its global network.