Big-Box Department Leader: Ops, KPIs & Coaching

Apparel Group; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Apparel Group is seeking a Department Manager to oversee a department in a Big-Box format store. You will drive sales, manage daily operations, and mentor the team to deliver exceptional customer service.

Responsibilities include safeguarding inventory, maintaining high visual merchandising standards, and tracking KPIs to meet store objectives. You will collaborate with Store Manager and other departments to optimize performance and experiences for customers.

Qualifications

• 3-4 years of experience in a retail environment, preferably big-box/large-format store.
• Strong leadership abilities with a track record of achieving KPIs.
• Experience in inventory management and visual merchandising.
• Proven mentoring and development of team members.

Responsibilities

• Oversee the department's overall performance within a large-format store and ensure operational excellence.
• Manage daily operations including stock management, sales, and customer service.
• Ensure the department meets store KPIs and aligns with store objectives.
• Collaborate with other department managers and the Store Manager for alignment with store-wide goals.
• Track KPIs and provide regular performance reports to the Store Manager.
• Maintain high visual merchandising standards and coordinate displays with the Visual Merchandising team.
• Audit stock levels and coordinate replenishment to prevent stockouts and overstocking.
• Handle rostering, scheduling, and department-related inquiries or grievances.
• Mentor and develop the department team to achieve goals and foster a positive work culture.

Skills

Leadership

KPI Management

Team Mentoring

Customer Service

Job description

Apparel Group is seeking a Department Manager to oversee a department in a Big-Box format store. You will drive sales, manage daily operations, and mentor the team to deliver exceptional customer service.

Responsibilities include safeguarding inventory, maintaining high visual merchandising standards, and tracking KPIs to meet store objectives. You will collaborate with Store Manager and other departments to optimize performance and experiences for customers.