Beauty Store Operations Lead & Customer Experience Coach

Employment; Doha; On-site; QAR 80,000 - 140,000; Full time

Job summary

Employment is seeking a Store Operations & Customer Experience Support role to supervise daily store activities, guide beauty advisors on consultations, and ensure a premium customer experience. You will help implement SOPs, hygiene practices, and store discipline while supporting KPIs and promotions.

The role requires 2–4 years in beauty or luxury retail with at least 1 year in a supervisory position, plus strong communication and coaching skills for on-floor development.

Qualifications

• Bachelor's degree in Business, Retail Management, or a related field is preferred.
• 2–4 years of experience in beauty, cosmetics, or luxury retail with at least 1 year in a supervisory role.
• Strong understanding of beauty products, consultation techniques, and customer experience standards.

Responsibilities

• Oversee daily store operations including opening/closing procedures, grooming standards, tester hygiene, and floor readiness.
• Guide Beauty Advisors and Specialists on consultation techniques and product storytelling to ensure exceptional customer experiences.
• Support implementation of SOPs, hygiene practices, and store discipline.
• Assist Store Manager in achieving KPIs: sales targets, conversion rate, ATV, UPT, and customer retention.
• Monitor product performance, stock levels, replenishment, and in-store activations/promotions.

Education

Bachelor's degree in Business, Retail Management, or related field

Tools

POS systems

Retail reporting tools

Job description

Employment is seeking a Store Operations & Customer Experience Support role to supervise daily store activities, guide beauty advisors on consultations, and ensure a premium customer experience. You will help implement SOPs, hygiene practices, and store discipline while supporting KPIs and promotions.

The role requires 2–4 years in beauty or luxury retail with at least 1 year in a supervisory position, plus strong communication and coaching skills for on-floor development.