Benefit Manager

Qatar Airways; Doha; On-site; QAR 300,000 - 420,000; Full time

Job summary

Qatar Airways is seeking a Benefits Manager to lead the design, governance and administration of its global insured benefits programs, including medical, life and disability coverage, wellness initiatives and other employee benefits.

You will drive global benefit strategy, manage renewals and vendor relationships, ensure regulatory compliance, and deliver exceptional employee experiences across locations while partnering with brokers, insurers and internal stakeholders.

Qualifications

• Minimum 6 years of job-related experience with demonstrated expertise in employee benefits, insurance, rewards, human resources, or benefits consulting and a relevant bachelor's degree.
• Strong knowledge of medical insurance, life insurance, disability programmes, wellbeing initiatives, and global employee benefit practices.
• Proven experience managing relationships with insurers, brokers, third-party administrators, and external consultants.
• Demonstrated experience in benefits design, benchmarking, market reviews, vendor negotiations, and strategic benefits management.
• Strong analytical and financial acumen, with experience evaluating benefit utilisation, claims data, cost trends, and pricing models.
• Excellent stakeholder management skills with the ability to build productive relationships and influence across all levels of the organization.
• Proven experience interacting with senior management and providing commercially focused, client-oriented solutions.
• Strong understanding of multinational regulatory environments and employee benefit governance principles.
• Demonstrated flexibility and adaptability in managing evolving business needs and supporting organizational change initiatives.

Responsibilities

• Oversee governance of all insured employee benefit programs globally.
• Develop and implement global benefit strategies supporting objectives and EVP.
• Lead annual insurance renewals; negotiate premiums, terms, and provider enhancements.
• Manage relationships with brokers, insurers, and third-party admins; ensure SLAs.
• Act as escalation point for complex, high-value benefit cases.
• Review benefit utilization, claims, cost trends; identify cost-efficiency opportunities.
• Conduct global and regional benchmarking to stay competitive.
• Design and enhance benefit schemes across diverse workforces with regulatory awareness.
• Ensure compliance with local, regional, international legislation and governance.
• Partner with brokers for market reviews, tenders, and cost-management initiatives.
• Analyze benefit data and financials to support strategic decisions.
• Develop business cases for plan enhancements and vendor changes.
• Lead procurement and vendor selection for benefits programs with stakeholders.
• Monitor vendor performance through governance meetings and reviews.
• Collaborate with HRBP, Finance, Legal, Occupational Health, Procurement, People Leadership.
• Provide expert advice on benefits trends and governance to leadership.
• Lead communication and education initiatives to promote benefits utilization.
• Support mergers, acquisitions, restructuring, and international mobility considerations.
• Prepare governance papers and strategic recommendations on benefits performance.
• Perform other duties as directed by Head of Department.

Skills

Benefits management

Insurance knowledge

Stakeholder management

Vendor negotiations

Market benchmarking

Financial acumen

Multinational regulations

Education

Bachelor's degree in a relevant field

Job description

General Information

Ref # 234880

Location: Qatar-Doha

Job family: Corporate & Commercial

Closing Date: 2026-09-20

About Role

As Benefits Manager, you will be responsible for overseeing and optimizing the design, governance, administration, and continuous improvement of Qatar Airways' global insured benefits programs, including medical insurance, life insurance, disability benefits, personal accident insurance, wellness initiatives, and other employee benefit schemes. You will ensure benefits remain competitive, compliant, and aligned with business objectives while delivering an exceptional employee experience across all locations. You will also manage complex employee cases, maintain strategic relationships with brokers and insurers, and lead benefit design and benchmarking initiatives to support a world-class employee value proposition.

Specific Responsibilities For The Role Include

• Oversee the administration and governance of all insured employee benefit programs globally, including medical insurance, life insurance, disability benefits, personal accident insurance, wellness programs, and other employee benefits.
• Develop and implement global benefit strategies that support Qatar Airways' business objectives, employee value proposition, and organizational priorities.
• Lead annual insurance renewal exercises and negotiate premiums, coverage terms, policy enhancements, and contractual agreements with insurers, brokers, and benefit providers.
• Manage relationships with insurance brokers, consultants, insurers, and third-party administrators, ensuring effective service delivery and adherence to contractual obligations and service level agreements.
• Act as the primary escalation point for complex, sensitive, and high-value employee benefit cases, including exceptional medical claims, disability claims, critical illness cases, insurance disputes, and death-in-service matters.
• Review and assess benefit utilization, claims experience, cost trends, and insurer recommendations to identify opportunities for program enhancement and improved cost efficiency.
• Conduct global and regional market benchmarking exercises to ensure employee benefits remain competitive and aligned with industry best practices and multinational market trends.
• Design, review, and enhance employee benefit schemes across diverse workforce populations, taking into consideration local market practices, regulatory requirements, and business needs.
• Ensure compliance with local, regional, and international legislation, insurance regulations, and corporate governance requirements across all benefit programs.
• Partner with brokers and external consultants to conduct market reviews, tender exercises, benefit evaluations, and healthcare cost management initiatives.
• Analyze benefit data, utilization trends, demographic profiles, and financial performance to support strategic decision-making and business case development.
• Develop business cases and recommendations for benefit plan enhancements, policy redesigns, vendor changes, and new benefit initiatives.
• Lead procurement and vendor selection exercises for employee benefits programs in collaboration with Procurement, Legal, Finance, and other key stakeholders.
• Monitor and evaluate vendor performance through regular governance meetings, service reviews, issue resolution, and continuous improvement initiatives.
• Collaborate closely with HR Business Partners, Finance, Legal, Occupational Health, Procurement, and People Leadership teams to ensure benefit programs effectively support organizational requirements.
• Provide expert advice and consultation to management and stakeholders on employee benefits matters, market trends, regulatory developments, and benefit programme effectiveness.
• Lead communication and employee education initiatives to promote awareness, understanding, and effective utilization of company-sponsored benefits.
• Support mergers, acquisitions, organizational restructuring, and international mobility initiatives by assessing benefit implications and recommending appropriate solutions.
• Prepare management reports, governance papers, executive presentations, and strategic recommendations related to benefits performance, costs, risks, and future opportunities.
• Perform other department duties related to his / her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

About You

• Minimum 6 years of job-related experience with demonstrated expertise in employee benefits, insurance, rewards, human resources, or benefits consulting and a relevant bachelor's degree
• Strong knowledge of medical insurance, life insurance, disability programmes, wellbeing initiatives, and global employee benefit practices.
• Proven experience in managing relationships with insurers, brokers, third-party administrators, and external consultants.
• Demonstrated experience in benefits design, benchmarking, market reviews, vendor negotiations, and strategic benefits management.
• Strong analytical and financial acumen, with experience evaluating benefit utilisation, claims data, cost trends, and pricing models.
• Excellent stakeholder management skills with the ability to build productive relationships and influence across all levels of the organization.
• Proven experience interacting with senior management and providing commercially focused, client-oriented solutions.
• Strong understanding of multinational regulatory environments and employee benefit governance principles.
• Demonstrated flexibility and adaptability in managing evolving business needs and supporting organizational change initiatives.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.