Beauty Experience Specialist — Skincare & Makeup Concierge

Sephora; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Sephora Doha seeks a Beauty Consultant to be the face of the brand on the shop floor. You will create an inspiring, inclusive and personalised beauty experience for every client using product knowledge, services and digital tools.

Your role is to build client loyalty, drive sales and uphold Sephora standards. Join a dynamic team delivering Sephora University's knowledge, supporting omnichannel services, and maintaining visuals and operations to the highest level.

Qualifications

• Minimum 1–2 years in retail sales with proven success in sales and client service.
• Experience in beauty, cosmetics or luxury retail is preferred.
• High school diploma; a diploma or certification in beauty, makeup or cosmetology is a plus.
• Good knowledge of beauty products and trends, with at least basic skincare knowledge; makeup application skills are an advantage.
• Strong selling and clienteling techniques.
• Excellent communication and interpersonal skills.
• You are comfortable using digital tools and point-of-sale systems.
• You are client-focused, collaborative, results-driven and resilient, and you value uniqueness and differences.
• You are punctual, reliable and able to work flexible retail shifts, including weekends and public holidays.
• You are an English speaker minimum intermediate level for OGCC and basic level for KSA.

Responsibilities

• Welcome every client warmly; listen to and understand their needs and deliver a personalised experience that exceeds expectations.
• Build long-term client relationships and capture client details with consent.
• Promote and enrol clients in the Sephora loyalty programme and explain its benefits to drive repeat visits.
• Handle client queries, exchanges and complaints professionally, escalating to the Supervisor or Store Manager when needed.
• Act on client feedback to continuously improve the in-store experience.
• Advise clients on suitable products and routines across makeup, skincare, fragrance and haircare.
• Deliver and promote in-store beauty services and makeovers to Sephora standards.
• Demonstrate new launches and support brand activations and events.
• Keep knowledge up to date through Sephora University sessions and in-store trainings.

Skills

Passion for Beauty

Genuine enthusiasm

Curiosity about beauty

Sales Drive

Service Orientation

Flexibility

Open to Learn

Winning Together

Energy

Education

High school diploma

Beauty/cosmetics certification

Tools

POS systems

Job description

Sephora Doha seeks a Beauty Consultant to be the face of the brand on the shop floor. You will create an inspiring, inclusive and personalised beauty experience for every client using product knowledge, services and digital tools.

Your role is to build client loyalty, drive sales and uphold Sephora standards. Join a dynamic team delivering Sephora University's knowledge, supporting omnichannel services, and maintaining visuals and operations to the highest level.