Beauty Consultant

Sephora; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Sephora Doha seeks a Beauty Consultant to be the face of the brand on the shop floor. You will create an inspiring, inclusive and personalised beauty experience for every client using product knowledge, services and digital tools.

Your role is to build client loyalty, drive sales and uphold Sephora standards. Join a dynamic team delivering Sephora University's knowledge, supporting omnichannel services, and maintaining visuals and operations to the highest level.

Qualifications

• Minimum 1–2 years in retail sales with proven success in sales and client service.
• Experience in beauty, cosmetics or luxury retail is preferred.
• High school diploma; a diploma or certification in beauty, makeup or cosmetology is a plus.
• Good knowledge of beauty products and trends, with at least basic skincare knowledge; makeup application skills are an advantage.
• Strong selling and clienteling techniques.
• Excellent communication and interpersonal skills.
• You are comfortable using digital tools and point-of-sale systems.
• You are client-focused, collaborative, results-driven and resilient, and you value uniqueness and differences.
• You are punctual, reliable and able to work flexible retail shifts, including weekends and public holidays.
• You are an English speaker minimum intermediate level for OGCC and basic level for KSA.

Responsibilities

• Welcome every client warmly; listen to and understand their needs and deliver a personalised experience that exceeds expectations.
• Build long-term client relationships and capture client details with consent.
• Promote and enrol clients in the Sephora loyalty programme and explain its benefits to drive repeat visits.
• Handle client queries, exchanges and complaints professionally, escalating to the Supervisor or Store Manager when needed.
• Act on client feedback to continuously improve the in-store experience.
• Advise clients on suitable products and routines across makeup, skincare, fragrance and haircare.
• Deliver and promote in-store beauty services and makeovers to Sephora standards.
• Demonstrate new launches and support brand activations and events.
• Keep knowledge up to date through Sephora University sessions and in-store trainings.

Skills

Passion for Beauty

Genuine enthusiasm

Curiosity about beauty

Sales Drive

Service Orientation

Flexibility

Open to Learn

Winning Together

Energy

Education

High school diploma

Beauty/cosmetics certification

Tools

POS systems

Job description

Reporting to

Store Manager Store Director

Position Purpose

As Beauty Consultant you are the face of Sephora on the shop floor You create an inspiring inclusive and personalised beauty experience for every client Using expert product knowledge beauty services and digital tools you build lasting client loyalty drive store sales and KPIs and uphold Sephora s brand operational and visual standards At Sephora beauty is about feeling seen valued and empowered individually and collectively It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day Together we belong to something beautiful

Sephora Attitude & Image

• Apply the Sephora Attitude with every client from welcoming and knowing their needs to closing the sale
• Maintain an exemplary image in line with Sephora grooming and uniform guidelines and act as a role model for the team

Client Experience & Loyalty

• Welcome every client warmly listen to and understand their needs and deliver a personalised experience that exceeds expectations
• Build long-term client relationships and capture client details with consent
• Promote and enrol clients in the Sephora loyalty programme and explain its benefits to drive repeat visits
• Handle client queries exchanges and complaints professionally escalating to the Supervisor or Store Manager when needed
• Act on client feedback e g Lovemeter mystery shopper visits and Google reviews to continuously improve the in-store experience

Beauty Expertise, Services & Education

• Advise clients on the most suitable products and routines across makeup skincare fragrance and haircare according to their needs skin type and concerns
• Deliver and promote in-store beauty services makeovers skin consultations mini-services to the Sephora standard
• Demonstrate new launches Sephora Collection and exclusive brands and support the store team during brand activations and events
• Keep knowledge up to date through Sephora University sessions in-store trainings brand trainings and the digital learning platform and share learnings with colleagues

Sales & Performance

• Use Sephora selling techniques to build and maximise every client basket through cross-selling complementary products samples and services
• Contribute to the store s monthly turnover and commercial KPIs
• Track own performance with the Store Manager and act on coaching and feedback to improve results

Omnichannel & Digital

• Use in-store digital tools e g tablets Beauty Hub tools clienteling apps to enrich the client experience and access product information
• Support omnichannel services such as Click amp Collect online order pick-ups and returns and promote the Sephora app and website

Store Operations & Standards

• Apply Sephora policies and procedures including cash handling returns and exchanges health amp safety and hygiene standards
• Support merchandising and visual standards products testers pricing animations cash desk area stock room and keep the store clean tidy and fully replenished
• Participate in stock receiving replenishment stock counts and inventories to ensure stock accuracy
• Contribute to loss prevention by following shrinkage-control procedures and reporting irregularities
• Contribute to positive store audit results and help close action points
• Report store maintenance issues through the maintenance device using the correct priority level and follow up to close the issue once it is resolved
• Support the store across all areas where needed cash desk stock room services events

KPIs and Deliverables

• Store sales vs target average basket value units per transaction and conversion
• Client satisfaction Lovemeter mystery shopper and Google review results loyalty enrolments and services delivered
• Audit results stock accuracy and shrinkage visual merchandising and grooming standards
• Completion of mandatory trainings and product knowledge assessments

Core Skills

• Passion for Beauty
• Genuine enthusiasm and curiosity about beauty
• Sales Drive strong Listen to customers needs and sell
• Service Orientation strong Create memorable customer experiences
• Flexibility strong Face ambiguity and adapt to circumstances
• Openness to Learn strong Be curious and learn something every day
• Winning Together Mindset strong Team-first thinking and collective achievements
• Energy Drive strong Get energy from high-intensity environments

Community

In which authenticity is embraced and the strength of our differences fuels our collective spirit

Culture of empowerment

Learning amp growth that offers you the tools space and opportunity to learn innovate and lead

Work that brings fulfilment

From delighting clients every day to inspiring our industry at large every action makes a difference

Qualifications

• Minimum 1 2 years experience in retail sales, with proven success in sales and client service.
• Experience in beauty, cosmetics or luxury retail is preferred.
• You have a high school diploma; a diploma or certification in beauty, makeup or cosmetology is a plus.
• Good knowledge of beauty products and trends, with at least basic skincare knowledge; makeup application skills are an advantage.
• Strong selling and clienteling techniques.
• Excellent communication and interpersonal skills.
• You are comfortable using digital tools and point-of-sale systems.
• You are client-focused, collaborative, results-driven and resilient, and you value uniqueness and differences.
• You are punctual, reliable and able to work flexible retail shifts, including weekends and public holidays.
• You are an English speaker minimum intermediate level for OGCC and basic level for KSA.
• Arabic is a plus for OGCC and mandatory for KSA.