Beauty Consultant - Qatar

SEPHORA; Doha; On-site; QAR 50,000 - 75,000; Full time

Job summary

Sephora Doha is seeking a Beauty Consultant to be the face of Sephora on the shop floor. You will deliver an inspiring, inclusive and personalised beauty experience for every client, using expert product knowledge, beauty services and digital tools to build lasting client loyalty, drive store sales and KPIs, and uphold Sephora's brand, operational and visual standards.

You will actively welcome clients, listen to their needs, explain loyalty benefits, handle queries and participate in brand

Job description

Reporting to : Store Manager/ Store Director

Position Purpose

As Beauty Consultant, you are the face of Sephora on the shop floor. You create an inspiring, inclusive and personalised beauty experience for every client. Using expert product knowledge, beauty services and digital tools, you build lasting client loyalty, drive store sales and KPIs, and uphold Sephora's brand, operational and visual standards. At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

You will excel and enjoy this role if you are ready to actively handle the following missions:

Sephora Attitude & Image

• Apply the Sephora Attitude with every client, from welcoming and knowing their needs to closing the sale.
• Maintain an exemplary image in line with Sephora grooming and uniform guidelines and act as a role model for the team.

Client Experience & Loyalty

• Welcome every client warmly, listen to and understand their needs, and deliver a personalised experience that exceeds expectations.
• Build long-term client relationships and capture client details with consent.
• Promote and enrol clients in the Sephora loyalty programme and explain its benefits to drive repeat visits.
• Handle client queries, exchanges and complaints professionally, escalating to the Supervisor or Store Manager when needed.
• Act on client feedback (e.g. Lovemeter, mystery shopper visits and Google reviews) to continuously improve the in-store experience.

Beauty Expertise, Services & Education

• Advise clients on the most suitable products and routines across makeup, skincare, fragrance and haircare according to their needs, skin type and concerns.
• Deliver and promote in-store beauty services (makeovers, skin consultations, mini-services) to the Sephora standard.
• Demonstrate new launches, Sephora Collection and exclusive brands, and support the store team during brand activations and events.
• Keep knowledge up to date through Sephora University sessions, in-store trainings, brand trainings and the digital learning platform, and share learnings with colleagues.

Sales & Performance

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