Airport Commercial Ops Lead - Concessions & Retail

Qatar Airways Group; Doha; On-site; QAR 180,000 - 260,000; Full time

Job summary

Qatar Airways Group seeks an experienced professional to support operational coordination, development and execution of commercial activities related to concessionaires at the Airport. You will manage end-to-end coordination with internal and external stakeholders for boutiques, kiosks, service counters, car rental areas and related customer services.

Responsibilities include coordinating new or modified commercial units, ensuring site readiness, monitoring activities, and proactive risk

Qualifications

• Bachelor’s Degree or equivalent qualification with minimum 5 years of job-related experience.
• 3-4 years of experience in commercial operations management and coordination.
• Good technical knowledge and understanding of commercial, non-aeronautical development, operations, and management.
• preferably 2 years of experience in commercial or non-aeronautical management within an international airport environment.
• Preferably 2 years of experience in retail, commercial malls, or large business conglomerates, with responsibility for managing commercial and retail unit operations.
• Ability to coordinate multiple stakeholders, manage operational activities, and support commercial objectives in a dynamic environment.
• Strong communication, organizational, and stakeholder management skills, with the ability to effectively support end-to-end commercial operations.
• Ability to manage external stakeholders and internal coordination across departments.
• Strong communication, presentation and reporting skills.
• Business and technical acumen.
• Good command of verbal and written English language.
• Specializes and strong technical knowledge and understanding of airport retail, hospitality, shopping malls, facilities management.
• Proficiency in coordinating field operations and handling concurrent tasks.
• Stakeholder engagement skills – ability to interact professionally with clients and internal units.
• Problem-solving and follow-through in operational environments.
• Documentation and reporting skills – ability to track and update operational activities.
• MS Office application savvy, includes and not limited to the ability to usage of word, excel, PowerPoint, project management in executing day to day function.
• Ability to understand and navigate technical drawings, requirements and plans.
• Experience in commercial operations, logistics coordination, or stakeholder management in a complex operational environment.
• Experience in airport, retail, hospitality, or facility-related environments.
• Exposure to operational logistics, site readiness, or client-side activation tasks.

Responsibilities

• Coordinate the development and operational setup of new or modified commercial units to ensure timely delivery.
• Liaise with Facilities Management, Terminal Operations and other internal teams to secure access and infrastructure completion.
• Monitor on-site activities and escalate risks early to avoid delays.
• Track and maintain records of project timeline, status, and communications.
• Contribute to operational readiness by updating status reports and drafting observations for management review.
• Act as the primary contact for concessionaires on layout changes, signage, and logistical needs.
• Support new service deployments by coordinating internal approvals and aligning steps with business owners.
• Oversee logistics and setup for areas like car rental zones and customer interface points.
• Serve as departmental focal point for space handovers within HIA campus.
• Maintain ongoing professional communication with stakeholders to gather requests and provide updates.
• Conduct site visits to verify compliance, governance, and readiness prior to activation.
• Support continuous improvements in concessionaire readiness processes and service quality.
• Align operational requirements with contractual obligations and governance.

Skills

Stakeholder management

Communication

Organizational skills

Project management

English

Education

Bachelor’s Degree or equivalent

Tools

MS Office

Job description

Qatar Airways Group seeks an experienced professional to support operational coordination, development and execution of commercial activities related to concessionaires at the Airport. You will manage end-to-end coordination with internal and external stakeholders for boutiques, kiosks, service counters, car rental areas and related customer services.

Responsibilities include coordinating new or modified commercial units, ensuring site readiness, monitoring activities, and proactive risk