Aerospace Customer Success Specialist – Doha

Boeing Corporation; Doha; On-site; QAR 180,000 - 320,000; Full time

Job summary

The Boeing Company in Doha, Qatar, seeks a Customer Support Specialist to join Boeing Global Services. You will manage customer relationships, coordinate with internal teams and provide world-class support for orders, deliveries and spare parts.

Role requires at least one year in aerospace, strong communication and problem-solving, and ability to present to executives. Some travel is required; relocation is candidate’s responsibility, visa sponsorship available.

Qualifications

• Minimum of one year of experience in the aerospace industry.
• Understands supply chain process
• Experience developing presentations for and presenting to executive leadership
• Strong communication and problem-solving skills
• Ability for cross-functional collaboration across multiple organizations
• Eager to learn and grow
• Ability for minimal travel domestically and internationally

Responsibilities

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world class customer support.
• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners
• Interfaces with customers and internal Boeing resources.

Skills

Communication skills

Problem solving

Cross-functional collaboration

Aerospace industry experience

Tools

SAP

Job description

The Boeing Company in Doha, Qatar, seeks a Customer Support Specialist to join Boeing Global Services. You will manage customer relationships, coordinate with internal teams and provide world-class support for orders, deliveries and spare parts.

Role requires at least one year in aerospace, strong communication and problem-solving, and ability to present to executives. Some travel is required; relocation is candidate’s responsibility, visa sponsorship available.